Registration Clerk

Overall Responsibility

Greets and welcomes all visitors to the Pain Center. Ensures excellent patient service for patients and families, physicians and staff, and visitors. Acts as a pre-registration clerk and provides pre-registration function at the front desk.

Key Tasks and Responsibilities

Essential Functions:

• Greets all patients and families, physicians, and staff in a courteous manner and assists as needed.
• Explains registration and patient care process to patients and family members in a clear, concise, and professional manner.
• Creates patient visits in Registration from scheduled visits by entering all available detailed information in a timely manner.
• Verifies pre-registration information via phone prior to the patient’s date of service.
• Scans documents as required into the system, ensuring correct placement and assignment of the documents.
• Fills in as needed for breaks, illness, and vacations. Covers as requested for other positions.
• Documents concisely, precisely, and accurately in the system and on records, patient account notes, or documents for every patient contact.
• Adheres to all HIPAA policies and requirements.
• Provides exemplary customer service by immediately greeting patients with a courteous smile, introducing self, and providing a quick, proficient, and accurate registration.
• Communicates effectively and works cooperatively and professionally with all co-workers, management, patients, visitors, physicians, and others. Demonstrates teamwork.
• Assists the Practice Manager with reports or other projects as requested.
• Assists with follow-up phone calls regarding referrals, scheduling, or patient questions as needed.
• Performs other duties as assigned.

Non-Essential Functions:

• Actively supports and upholds the mission and core values of the Hospital.
• Remains knowledgeable of and follows Hospital policies.
• Maintains confidentiality of patient and hospital information at all times.
• Keeps the Manager apprised of applicable day-to-day situations.

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not an exhaustive list of all duties, responsibilities, and qualifications required. The employee may be required to perform other job-related duties as assigned by management, which may change based on business needs.

Experience Required

• High School diploma or equivalent.
• Medical registration experience required.

Environmental and Physical Requirements

• Must be able to read and speak English fluently.
• Cognitive skills for math, reading, computer skills, and communication skills to interact effectively with the public and peers.
• Vision requirements: near, mid-range, far, and accommodation.
• Hearing requirements: low, medium, and high-pitch sounds.
• Minimal up and down activity may be required.
• Job risks include exposure to computers for 6-7 hours per day with typing activities.
• Lifting requirements: 20-30 pounds maximum.

Equal Employment Opportunity (EEO) & Americans with Disabilities Act (ADA) Statement:

Our hospital is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Additionally, we are dedicated to providing reasonable accommodations to qualified individuals with disabilities in the application and employment process. If you require assistance or an accommodation due to a disability, please contact Human Resources so that we may engage in an interactive process to determine an appropriate accommodation.