Crisis Case Manager

POSITION TITLE: 3rd Shift Crisis Case Manager  

REPORTS TO: Crisis Services Manager  

DIRECT REPORTS: None  

FLSA STATUS: Non-exempt; regular full-time; employment-at-will position.  

SCHEDULE: The work schedule will generally conform to that of a full-time Monday-Friday 40-hour-per-week schedule. Working hours are generally performed from 12:00 am. to 8:00 am.

PURPOSE: The Crisis Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza’s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings.  

ESSENTIAL JOB FUNCTIONS:  

1. Provide crisis stabilization support and observation as part of a crisis team. 
2. Manage crisis situations effectively using positive approaches and maintain a therapeutic setting while assessing triggers & precursors to symptoms and risk factors to assist in stabilizing their crisis symptoms. 
3. Demonstrate knowledge of program protocols and behavior management in carrying out suicide precautions, welfare checks, detox protocol, and general treatment models as identified. 
4. Respond to crisis situations calm & non-reactive by utilizing non-physical de-escalation techniques to intervene with in crisis in a safe manner to de-escalate situations whenever possible. Assists in facilitating and processing  crisis debriefings with individuals after crisis events are resolved.
5. Collaborate with medical and law enforcement personnel as needed while protecting confidentiality in accordance with state and federal laws. 
6. Participate as a member of a multidisciplinary treatment team, working in conjunction with therapists, case managers, peer support specialists, medication providers, and crisis care staff.
7. Assist with the admissions, discharges, frequent safety checks, appointments and transport of individuals. 
8. Follow safety guidelines and provide training when providing observation and support in both the office and community settings to keep the individual, yourself, and other staff safe. 
9. Complete all paperwork required, (i.e., progress notes, incident reports, timesheets, mileage, etc.) by the end of each shift. 
10. Timely attendance and punctuality to all scheduled shifts, trainings, supervision etc. Provide appropriate notice and follow program protocol on notification prior to absence and tardiness. 
11. Establish appropriate and professional boundaries with individuals and community partners Treat individuals and community partners with dignity and respect. 
12. Consistently demonstrate the ability to work positively and effectively within a team as well as individually.
13. Consistently demonstrate effective communication skills with individuals, coworkers and supervisors. 
14. Assure compliance with program policies and procedures. 
15. Maintain agency and department training on an annual basis.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.  

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:  

1. Bachelor’s degree in human services preferred or with other significant relevant human services experience. Alternatively, four years of education/experience in the human services field. 
2. Must be at least 21 years of age; Proficient in the English language; Able to pass pre-employment background and drug screening; Have completed or is able to complete within the first 30 days of employment crisis case management and crisis training as required by the State of Kansas. 
3. Experience working with individuals with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), or Substance Use Disorders (SUD) is preferred.
4. Proficient in the use of computers and electronic health record systems. 
5. Required to maintain professional boundaries and confidentiality. 
6. Individuals must be physically capable of operating a company vehicle safely, possess a valid driver’s license, and have an acceptable driving record. 

PHYSICAL DEMANDS:  

1. Remaining stationery, such as standing or sitting, for prolonged periods.
2. Consistently moving from one worksite to another to accomplish tasks.
3. Adjusting or moving objects up to 10 pounds in any direction.
4. Repeating motions that may include the wrists, hands or fingers.
5. Communicating with others to exchange information.
6. Withstanding outdoor elements such as temperature, participation, and wind.
7. Must be able to communicate effectively in person and by telephone, including hearing and responding to alarms, alerts, or emergency calls.
8. This position requires the use of a company vehicle. Frequent travel to community outreach settings, such as hospitals or client homes, in the Kanza service region of Brown, Doniphan, Jackson, and Nemaha Counties is required. 

WORKING ENVIRONMENT: The environment differs based on the client’s needs, and while some care will be provided in a typical office environment, care is often provided in the client’s home or another community setting. This position will require the use of a company vehicle for business and requires travel to multiple worksites including other offices, residences, and various places around the community. The Crisis Case Manager may be exposed to low socio-economic homes as well as aggressive situations and needs to be comfortable utilizing de-escalation techniques.  

CONFIDENTIALITY: All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.  

SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and Kanza MHGC salary structure.  

PRIMARY LOCATION: Hiawatha Main Office