Supported Housing Case Manager

Job Title: Supported Housing Case Manager 

Job Classification: Hourly, Non-Exempt 

Reports To: Community Support Services (CSS) Supervisor 

Work Schedule: 1.0 FTE; Monday-Friday, 40 hours/week 

Primary Responsibilities: 

The Supported Housing Case Manager is a direct service delivery position for implementation of the Housing First evidence-based program model through case management services with a goal of finding safe and affordable housing solutions. The Case Manager will participate as part of the Supported Housing Team as well as the Community Support Services Team and the Assertive Community Treatment Team. The Case Manger assists with housing search and placement along with leveraging supportive services that will assist the participant household to maintain permanent housing and works to ensure access to HUD programming efforts and behavioral health services that are based on informed choice and align with Fair-Housing regulations.

Minimum Qualifications: 

• BS or BA degree in Human Services Field or 4 years of education/experience in the human services field
• Must be 21 years of age or older
• Successfully pass all background checks
• Valid driver’s license and reliable transportation
• Strong organizational skills
• General knowledge of computers and Microsoft Office programs
• Able to complete all required trainings within six months of employment

Key Responsibilities: 

• Provide direct service delivery with clients with an emphasis on housing search and placement, along with providing supportive interventions to help the individual/family maintain permanent housing.
• Assess housing barriers of individuals and families experiencing homelessness or who are at-risk of homelessness to determine housing and service needs.
• Provide a variety of office and community-based activities to manage and monitor housing situations, housing search, and supportive services to promote client self-sufficiency, community integration, and housing permanency.
• Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing.
• Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
• Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
• Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
• Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing.
• Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
• Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
• Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
• Transport clients as deemed necessary. Transportation requirements should be limited to housing and job searches and occasional visit to relevant social service agencies.
• May require use of crisis intervention techniques
• Have full understanding of HIPAA privacy laws and maintain client confidentiality
• Provide direct services according to current performance standards
• Provide coverage for crisis intervention services which may include evening or weekend hours
• Other duties as assigned

Supervisory Responsibilities: 

• This is not a supervisory position

Physical Demands: 

• Ability to sit for extended periods of time
• Ability to focus on computer screens for extended periods of time
• Ambulatory capabilities to work with consumer in the home and community settings

Work Environment: 

• Main worksite for this position will be the Hiawatha Community Services Building – however travel to outreach offices is required
• Will conduct sessions in the home and community settings
• Risk of exposure to aggressive or acting out behaviors (verbal and/or physical)