What are the responsibilities and job description for the Customer Service Operations Specialist position at Karen Kane?
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Manage order entry and maintenance of specialty store and department store orders.
Provide exceptional customer service by managing inquiries and resolving issues promptly.
Collaborate closely with warehouse teams to ensure seamless operations and order fulfillment.
Coordinate EDI transactions and maintain communication with vendors.
Handle factoring and credit approval processes.
Utilize ERP system to maintain accurate inventory records and track shipments.
Monitor and analyze order statuses, ensuring timely deliveries.
Assist with administrative tasks as needed.
Qualifications
1-3 years of experience in the wholesale apparel or footwear industry.
Strong knowledge of EDI transactions and logistics management preferred.
Familiarity with invoicing, factoring, and credit approval processes.
Excellent communication and organizational skills.
Fluency in Spanish is a plus.
Ability to thrive in a fast-paced environment and work effectively within a team.
Benefits
401k plan with partial company match.
Comprehensive healthcare, dental, and vision plan.
Clothing discount.
Voluntary life insurance, as well as short-term and long-term disability policies.
Voluntary free annual biometric health test.
Early access to company sample sales.
Company-sponsored Wellness program.
Access to free monthly health & mindfulness webinars.
Seasonal monetary awards for participation in company Fitness Challenges.
Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country.
Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others.
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