What are the responsibilities and job description for the Service Advisor position at Karl Malone Ford Hailey?
Karl Malone Ford is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.
What We Offer
At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.
Just a few of the benefits we have to offer are:
- Medical, Dental, and Vision Insurance
- Company-Sponsored Counseling Services
- Paid Vacation
- Paid Training Program
- 401K Savings Plan
- Basic Life Insurance
- Opportunities for advancement through internal promotion
- Inclusive Family-centered environment for customers and employees
- Sundays off!
Service Responsibilities
- Greet customers promptly and in a friendly manner.
- Obtain customer and vehicle information.
- Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
- Update customer on needed repair, cost, and estimated timeline.
- Provide excellent customer service to all customers.
- Complete all tasks assigned in a timely manner and maintain accurate records.
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Explain all completed work and charges to customers
Requirements
- Previous retail sales or customer service experience preferred
- Outgoing and friendly, especially while handling customer’s concerns
- Working knowledge of automotive design and mechanical technology.
- Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
- Strong customer service skills and sales
- Strong interpersonal and communication skills both in-person and over the phone
- Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
