What are the responsibilities and job description for the Senior Support Specialist position at Karl Storz Endoscopy?
Join Our Team as a Senior Support Specialist
We are seeking a Senior Support Specialist to play a critical role in delivering reliable end-to-end technology support across our North America operations. This role focuses primarily on deskside support while also contributing to Service Desk tasks, system configurations, and process improvements. As a key part of our IT team, you will lead projects like operating system upgrades and new technology implementations, as well as provide hands-on support for both day-to-day operations and larger initiatives.
Key Responsibilities:
- Provide deskside support and act as a first responder for IT-related issues, offering reliable troubleshooting and technical solutions.
- Manage and document incident resolution using Service Desk tools, ensuring accurate records for knowledge sharing and continual improvement.
- Collaborate with teams on network, systems, and Telco support, including patching, connectivity troubleshooting, and hardware installation.
- Oversee and contribute to projects, such as operating system rollouts, major moves, and technology upgrades.
- Lead training sessions to empower users with knowledge of standard software and tools.
- Actively participate in problem management, analyzing data to identify root causes and reduce incidents.
What We're Looking For:
- 7 years of experience in Service Desk/Deskside support and managing IT systems.
- Advanced knowledge of Microsoft Operating Systems, Microsoft Office applications, and general knowledge of Local Area Networks (LAN) and Active Directory with ITIL familiarity preferred.
- Strong customer service and communication skills, with the ability to multitask effectively in a fast-paced environment.
- Demonstrated leadership skills and the ability to guide teams through complex projects and tasks.
- Physical ability to lift up to 50 lbs and access equipment in constrained spaces, with occasional travel required.
Why Work With Us?
- Engage in meaningful work that directly impacts our operations and customer satisfaction.
- Be a leader in driving efficiency and innovation in IT support processes.
- Join a team that values collaboration, growth, and continuous improvement.
If you're ready to make a significant impact in IT support, apply now to bring your skills and expertise to our team.
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.
