What are the responsibilities and job description for the Service Case Manager position at Karl Storz Endoscopy?
Join Our Team as a Service Case Manager!
Are you a proactive problem-solver with outstanding customer service skills? As a Service Case Manager at KARL STORZ, you'll be the pivotal liaison between internal teams and external clients, ensuring efficient medical device repairs and exceptional customer satisfaction.
Key Responsibilities:
- Engage with clients to manage repair evaluations, orders, RMAs, and resolve inquiries.
- Partner with Relationship Managers to tackle complex service challenges.
- Process repair orders, create invoices, and ensure timely issue resolution.
- Stay up-to-date on repair advancements to maintain high customer satisfaction.
- Generate ideas for continuous improvement and collaborate to implement them.
What You'll Bring:
- 2 years of customer service or account management experience (4 years preferred).
- Associate's degree (Bachelor's degree preferred).
- Proficiency with MS Office; SAP experience is a plus.
- Solid business writing skills and ability to calculate figures and amounts
- Strong interpersonal, problem-solving, and multitasking skills.
- Ability to thrive under pressure in a team-oriented environment.
Why KARL STORZ?
- Be a key contributor in delivering high-quality service to medical professionals.
- Opportunities for growth in a fast-paced and collaborative environment.
- Make a meaningful impact on customer satisfaction and operational efficiency.
Ready to lead with exceptional service? Apply now and join a team where your skills and dedication will shine!
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region.For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.
