What are the responsibilities and job description for the Service Case Manager position at KARL STORZ?
- Engage with clients to manage repair evaluations, orders, RMAs, and resolve inquiries.
- Partner with Relationship Managers to tackle complex service challenges.
- Process repair orders, create invoices, and ensure timely issue resolution.
- Stay up-to-date on repair advancements to maintain high customer satisfaction.
- Generate ideas for continuous improvement and collaborate to implement them.
- 2 years of customer service or account management experience (4 years preferred).
- Associate's degree (Bachelor's degree preferred).
- Proficiency with MS Office; SAP experience is a plus.
- Solid business writing skills and ability to calculate figures and amounts
- Strong interpersonal, problem-solving, and multitasking skills.
- Ability to thrive under pressure in a team-oriented environment.
- Be a key contributor in delivering high-quality service to medical professionals.
- Opportunities for growth in a fast-paced and collaborative environment.
- Make a meaningful impact on customer satisfaction and operational efficiency.
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
- Fitness reimbursement of up to $200 annually
- And much more!
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
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Nearest Major Market: Worcester
Salary : $200 - $5,250
