What are the responsibilities and job description for the Case Manager position at KARL STORZ?
- Manage sales and service requests across phone and email channels, including order booking, shipping, and approvals.
- Address complex issues, customer escalations, and conduct thorough follow-ups.
- Resolve customer inquiries through situational research and forward-thinking solutions.
- Collaborate with Relationship Managers on large deals using the White Glove Program.
- Partner with cross-functional teams to address account issues and improve the customer experience.
- Associate’s degree with 2 years of experience in customer service or call center roles, Bachelor’s degree, or 4 years of experience in customer support.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in ERP systems (SAP is a bonus) and the ability to learn new tools.
- A customer-focused attitude with strong multitasking abilities.
- Willingness to travel up to 5% annually.
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
- Fitness reimbursement of up to $200 annually
- And much more!
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
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Nearest Major Market: Worcester
Salary : $200 - $5,250
