What are the responsibilities and job description for the Housekeeping Operations Lead position at Kasa?
Location: Skowhegan, Maine
Time Commitment: approximately 32-40 hours
Anticipated Schedule: Dependent on business needs, flexibility to work on weekends and holidays is required
The Role
We are seeking an experienced Housekeeping Lead to join our Northeast Portfolio team. As Housekeeping Lead, you will have end-to-end ownership over the on-the-ground operations for the The Skowhegan Hotel/Spinning Mill Apartments. In this role, As the Housekeeping Lead, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and the overall building's public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and other team members. You should have a proven track record of delivering exceptional housekeeping services to ensure a safe and pristine environment, contributing to an outstanding guest experience.
About the Team
This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.
A Day in the life of a Housekeeping Lead
Like many operations roles, there is no 'typical day.' Your role will involve a wide range of activities tending to the hotel operation. As the Housekeeping Lead, your primary responsibility is to oversee the hotel's housekeeping operations. This involves cleaning units, managing supplies and leading the performance of the overall Housekeeping operations. Working closely with the hotel leadership team, you will oversee or directly execute our cleaning operations. Your role includes maintaining relationships with colleagues, guests, and relevant vendors (in person and virtually.)
Beyond the day-to-day operations, you will be the go-to person for training our housekeepers on Kasa cleaning standards. It's important to note that this role is not only about standards but also involves hands-on work. You are expected to engage in cleaning stayovers throughout the day and will have your own cleaning list.
A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
Unleash your career potential at Kasa
We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
Required Qualifications
Expected Results
Benefits
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
Time Commitment: approximately 32-40 hours
Anticipated Schedule: Dependent on business needs, flexibility to work on weekends and holidays is required
The Role
We are seeking an experienced Housekeeping Lead to join our Northeast Portfolio team. As Housekeeping Lead, you will have end-to-end ownership over the on-the-ground operations for the The Skowhegan Hotel/Spinning Mill Apartments. In this role, As the Housekeeping Lead, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and the overall building's public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and other team members. You should have a proven track record of delivering exceptional housekeeping services to ensure a safe and pristine environment, contributing to an outstanding guest experience.
About the Team
This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.
A Day in the life of a Housekeeping Lead
Like many operations roles, there is no 'typical day.' Your role will involve a wide range of activities tending to the hotel operation. As the Housekeeping Lead, your primary responsibility is to oversee the hotel's housekeeping operations. This involves cleaning units, managing supplies and leading the performance of the overall Housekeeping operations. Working closely with the hotel leadership team, you will oversee or directly execute our cleaning operations. Your role includes maintaining relationships with colleagues, guests, and relevant vendors (in person and virtually.)
Beyond the day-to-day operations, you will be the go-to person for training our housekeepers on Kasa cleaning standards. It's important to note that this role is not only about standards but also involves hands-on work. You are expected to engage in cleaning stayovers throughout the day and will have your own cleaning list.
A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
Unleash your career potential at Kasa
We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
Required Qualifications
- Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
- Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
- Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
- Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
- Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
- Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
- Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
- Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
- Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
- This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
Expected Results
- Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
- Key Initiative: Identify, communicate, and resolve on-site issues.
- Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.
- Key Initiative: Participate in preventative maintenance program.
- Role Objective 2: Complete tasks that drive productivity within the operation.
- Key Initiative: Complete brand standard inspections to gather property-level data.
- Key Initiative: Decrease the number of after-hours calls and inquiries.
Benefits
- ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
- Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
- 📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary.
- 🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
- 🩺 Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
- ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
