What are the responsibilities and job description for the Solutions Engineer position at KASE?
Solution Engineer
Hybrid - Manhattan - Full Time
We’re seeking a fast moving, outgoing, and dynamic Solution Engineer to join our growing team! Reporting to the Vice President of Customer Success and collaborating closely with Sales and the R&D team. You will be working with prospects and existing customers partnering with Sales Reps and Customer Success Managers during demo calls, assisting with technical integrations, questions, and furthering the development of the product. If you love technology, are solution oriented and a people person who has great communication skills, this could be the role for you.
The ideal candidate is a fast-learning, self-starter with a curiosity for technology, patient and friendly, and has great customer facing consultative and problem-solving skills.
Responsibilities
- Partner with sales representatives through technical demos and overviews, implementation, and troubleshooting
- Act as a subject matter expert for technical questions within business processes
- Work cross functionally with development and commercial teams to make more efficient implementations
- Lead meetings with customers to troubleshoot and provide solutions
- Work with team to showcase technical features within product
- Main point of contact in terms of technical documentation, RFPs, and security questionnaires
- Advise customers on best practices for API integration, provide recommendations that other customers have used
- Understand and collect data from customers about how to improve the product and resources needed from a technical standpoint
- Create technical resources and videos for internal and external needs
Requirements
