What are the responsibilities and job description for the Field Technician position at Katalyst Healthcares and Life Sciences?
Responsibilities :
- Monitor system dashboards and alerts for infrastructure and batch processing.
- Perform initial troubleshooting and checks; escalate unresolved issues using ServiceNow.
- Document issues and responses to alerts within the system.
- Collaborate with internal technology teams and provide support for infrastructure monitoring.
- Utilize tools such as ServiceNow for incident management and Jira for project planning as needed.
- Maintain accurate documentation of processes and issue resolution.
Requirements :
