What are the responsibilities and job description for the Quality Complaints Specialist 1 position at Katalyst Healthcares & Life Sciences?
Responsibilities:
- Evaluates customer complaints, including the coordination of documentation review, sample testing, and root cause analysis.
- Leads and/or facilitates the compliant investigation to reduce or eliminate causes of the complaints.
- Analyzes complaint data and reports trends and triggers for significant complaint issues.
- Trends complaint data to identify significant changes and identifies chronic complaint categories.
- Documents all activities related to complaint analysis, failure investigation, corrective action, preventive action, and efficiency.
- Maintains customer complaint related files per policy/procedures.
- Handles returned samples in a safe manner, taking all vital precautions related to contaminated and 'sharp' products.
- Audits corrective actions implemented to remedy complaints for efficiency.
- Ensures compliance with Federal Regulations and International Standards where appropriate.
- Performs dimensional inspections for all departments as needed.
- Provide Continues Improvement solutions to their process, department or the facility.
- Performs miscellaneous duties as required.
Requirements:
- Bachelor of Science preferred but experience would be considered
- Must have experience answering customer complaints to include review of Batch records and determination of root cause for complaint issue
- Must have adequate written skills to write summary of investigation.
- Experience in software program Trackwise would be a plus.
