What are the responsibilities and job description for the IT Support position at Katom Restaurant Supply, Inc.?
Job Description
Job Description
We are seeking a motivated and highly skilled IT Technician with strong troubleshooting expertise to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining computer hardware and software, providing technical support to end-users, administering a Mitel phone system and ensuring the optimal performance of IT systems. The ideal candidate will have open availability between 8 : 00 AM – 8 : 00 PM Monday – Friday, as well as availability from 9 : 00 AM – 5 : 30 PM on Saturdays (every 3-4 weeks rotation based on business needs).
Responsibilities :
- Diagnose and resolve hardware, software, and networking issues for desktops, laptops, and other peripheral devices.
- Provide in-person, remote, and over-the-phone technical support to end-users for both hardware and software problems.
- Troubleshoot and repair common issues such as system crashes, slow performance, and connectivity problems.
- Assist with the installation, configuration, and upgrading of operating systems (Windows, macOS, Linux) and software.
- Conduct system maintenance, data backups, and software updates to ensure security and optimal performance.
- Set up, configure, and troubleshoot network devices, including routers, switches, and firewalls.
- Provide timely solutions and recommendations to clients to prevent future issues.
- Manage and document service requests through the company’s ticketing system.
- Maintain accurate records of work performed, including repairs, upgrades, and troubleshooting processes.
- Assist with the configuration and setup of new IT equipment for clients or internal teams.
- Manage users in a phone system and diagnose end user system phone problems.
Minimum Qualifications (knowledge, skills, and abilities) : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and / or ability required.
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in this occupation.
Job Type : Full-Time
Benefits :
Work Location : In office
Company Description
KaTom Restaurant Supply, Inc. is one the nation’s leading restaurant supply retailers. We are recognized by FE&S Magazine as one of the top 6 restaurant equipment dealers, by Inc. Magazine for 16 consecutive years as one of the fastest-growing private companies in America on the Inc. 500|5000 list, and by the Women’s Business Enterprise National Council as one of the 50 fastest growing women-owned companies worldwide. KaTom is proud of these accomplishments and knows they would not be possible without our dedicated, hardworking team. Join that team today and see the difference we can make together by creating ‘Legendary Experiences’.
Company Description
KaTom Restaurant Supply, Inc. is one the nation’s leading restaurant supply retailers. We are recognized by FE&S Magazine as one of the top 6 restaurant equipment dealers, by Inc. Magazine for 16 consecutive years as one of the fastest-growing private companies in America on the Inc. 500|5000 list, and by the Women’s Business Enterprise National Council as one of the 50 fastest growing women-owned companies worldwide. KaTom is proud of these accomplishments and knows they would not be possible without our dedicated, hardworking team. Join that team today and see the difference we can make together by creating ‘Legendary Experiences’.