Patient & Family Services Manager - Main Hospital

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.

It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do - in the health of our patients, our loved ones, and our community.

Benefits Eligible

Full-Time Benefit Eligible

Work Shift

Day - 8 Hour or less Shift (United States of America)

Department

8360 Patient & Family Services

Responsible for the coordination and management of daily operations of Social Work programs to facilitate cost effective, timely patient discharge and provision of optimal support services in the community.

QUALIFICATIONS

License / Certification

Required :

Licensed Clinical Social Worker (LCSW)

Kaweah Health approved crisis intervention training within 60 days of hire / transfer.

Experience

Required : Two years of clinical experience in a health care setting.

JOB RESPONSIBILITIES

Essential

Directs and coordinates the activities and programs of the Social Work department.

Responsible for meeting with social workers in the following areas : acute patient care units located in the main campus; Acute Rehabilitation Hospital (inpatient and outpatient units); South Campus, outpatient Dialysis / CAPD units; Home Health; Specialty Clinics.

Coordinates social work representation on Kaweah Health Boards and committees.

Provides education to department, hospital staff, and community on health and social work, and psychosocial aspects of illness.

Resolves complaints from patients, families and community members.

Intervenes in crisis situations, providing needed assessment, counseling and information to patients and their families.

Makes rounds and responds to referrals from physicians and staff providing guidance to necessary social services.

Provides consultation to physicians, hospital staff and community as it relates to patient care needs.

Accumulates information on community resources and links patients, families, and staff to appropriate services.

Provides support and knowledge on medical-social issues through structured community outreach programs.

Participates in program planning. Identifies gaps in services and programs and makes recommendations for meeting community needs.

Integrates social work services with the Kaweah Health's primary functions.

Develops and implements policies and procedures consistent with the Kaweah Health Mission that guide and support the Provision of Services Plan.

Provides supervision to non-licensed staff and can provide billable services (psychosocial evaluations) independent of the Director's supervision.

Supervises social work staff to maintain flow and quality of work to ensure timely accomplishment of workload and adherence to standards of quality.

Determines the qualifications and competence level for department staff. Makes recommendations regarding required staffing levels.

Provides orientation, in-services and continuing education for staff.

Responsible for preparing staff schedules that meet the needs of the patient population and average daily census.

Interviews and hires new employees.

Evaluates staff annually. Completes the performance appraisals within 30 days of the due date.

Identifies performance or education issues through observation, monitoring patient satisfaction outcomes and processes, and promptly communicates concerns to the staff member / s.

Continuously assesses and improves department performance.

Utilizes HR policies and procedures to ensure Kaweah Health employment standards are met. Holds staff accountable if standards are not met.

Recommends requirements for space and other resources. Participates in selecting outside sources for needed services.

Enhances professional growth and maintains awareness of current industry trends, legislation or research which could impact department and the Kaweah Health.

Additional

Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area. Knowledgeable of growth and development for all patient / family cultural, linguistic, spiritual, gender, and age specific needs. Able to effectively communicate and care for patient and family as reflected in the Plan for Provision of Care.

Pay Range

51.22 -$76.84

If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong.

Salary : $51 - $77