What are the responsibilities and job description for the Associate Client Success Manager position at KAYAK?
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
KAYAK is seeking a highly-motivated Associate Client Success Manager to work exclusively with our digital adverting partners. This position will collaborate with internal and external stakeholders to improve the client’s performance, success and drive renewal.
To be successful you need to have a deep understanding of digital advertising space, client satisfaction, be detail oriented and have outstanding analytical skills. You will work closely with KAYAK’s KAYAK Media ad sales and commercial teams. You are a self-starter who enjoys being creative and able to thrive in an agile, dynamic, and data-driven environment. This position is based in North America, preferably Stamford, CT or Miami, FL.
In this role, you will:
- Manage the communication and relationship of advertising campaigns
- Analytically track and optimize campaigns to best meet client goals and objectives
- Collaborate closely with sales team to build and maintain relationships with clients, that include ongoing strategic consultation and support
- Provide optimization recommendations and assist with deck creation
- Clearly communicate progress of campaigns to clients and internal stakeholders
- Ability to work on several competing priorities, displaying critical thinking and problem solving skills
Please apply if:
- BA/BS degree with a strong academic record
- 3 years of experience in managing digital advertising accounts, integrated marketing campaigns and or client-direct relationship
- Proficient in Microsoft Office and Google Suite
- Solid understanding of online media industry
- Strong analytical ability
- High attention to detail
- Excellent written and verbal communication skills
- Experience with social media buying platforms, a plus
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- No meeting Fridays
- Paid parental leave
- Generous paid vacation time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousand of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Competitive retirement and health plans
- Free lunch 2 days per week
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $65,000 - $75,000.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity, Equity, and Inclusion
At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).
#LI - BB1
Salary : $65,000 - $75,000
