Sr Credit/Collections Analyst

KAYEM FOODS, INC.

Job Description

JOB TITLE: Senior Credit/Collections Analyst

SUMMARY:

We are seeking a highly skilled and experienced Senior Credit/Collections Analyst to join our team. This role is responsible for assessing credit risks, managing accounts receivable and collections, and ensuring timely payments from customers while maintaining strong business relationships. The ideal candidate will have a deep understanding of credit analysis, collections strategies, and risk assessment, with a strong ability to balance financial prudence and customer service.

Responsibilities:

• Proactively manage accounts receivable, ensuring timely collections and minimizing bad debt exposure and follow up on past due invoices.
• Communicate with customers to resolve past due or delinquent accounts through phone calls, emails, and formal collection letters.
• Negotiate and establish payment arrangements with past-due customers, ensuring adherence to agreed-upon terms.
• Research and address customer claims, disputes, and deductions, making adjustments as necessary.
• Recommend accounts for escalation, including referral to third-party collection agencies or legal action.
• Prepare and present reporting and insights on credit risk, delinquency trends, and overall collections performance.
• Collaborate with internal teams such as sales, finance, customer service and warehouse to support credit and collection processes and timely resolution of exception payments and deductions.
• Maintain detailed accurate records.
• Assist with investigating and evaluating credit risks for customers and suppliers using various financial and industry sources.
• Assist with analyzing credit history and financial statements to determine creditworthiness and make informed credit extension decisions.
• Assist with approving, modifying, or declining credit requests in alignment with company policies and risk tolerance.
• Assist with monitoring industry trends and regulatory changes that may impact credit and collections processes.
• Assist with training departmental staff and new hires.
• Oversee and ensure all credit and write-off requests received the appropriate accounting treatment.
• Will lead efficiency projects including technology or process implementations.

Qualifications & Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 5 years of experience in credit analysis, collections, or a related financial role.
• Strong analytical skills with the ability to assess creditworthiness and mitigate risk.
• Excellent negotiation and communication skills, with the ability to handle sensitive customer interactions in a positive and relationship building manner.
• Proficiency in credit assessment tools, financial reporting software, and ERP systems.
• Knowledge of relevant regulations and compliance requirements related to credit and collections.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills and a results-driven approach.