Program Manager / Senior Program Manager

JOB SUMMARY

Able to manage a small team within Program Management, ensures project and business management is executed appropriately within the team. With personal responsibility for a portfolio, the role holder is the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others.

JOB RESPONSIBILITIES

Client Management

Responsible for relationship and account management for assigned clients / portfolios

Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels

Manages client expectations efficiently. Maintains strong working relationships with all client representatives. Able to mend and / or develop client relationships

Support PM-VOC process and work to identify and address opportunities to improve client service

Primary point of contact for all Client communications and coordination of third-party vendor and project needs

Program Management

Manages project timelines through all phases of development, from project award and kick-off through close-out

Ensures that projects are conducted on time, within scope and budget, and meet Client agreed-upon quality standards and expectations through cross-functional project team alignment

Develops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and / or quality issues to all relevant personnel in the company, and with the Client

Schedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc.

Leads cross-functional teams without direct authority by casting a clear vision of project objectives / priorities and motivate the team to achieve them. Able to resolve conflict and foster

collaborative partnerships with others to achieve peak performance with some assistance from manager or delegate

Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action. Gathers stakeholder input and ranks the top project risks in terms of total impact

Facilitates discussion regarding portfolio priorities (resolving resource conflicts).

Staff Management

Support formal mentorship / train up to Program Manager level on client service and program management related processes as required

Provide input to mentee’s annual performance evaluation as required

May participate in panel interviews of Program Manager candidates

Business / Financial Management

Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior / Executive Leadership participation and support. Generates meeting minutes and actions items for follow-up

Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization. This process includes generating and presenting resulting proposals and change orders to the client as appropriate

Directs and supports the client with project strategy. Able to suggest and be involved in the implementation of improvements to systems and processes; support PMO with PLF readiness as required

Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor payments

Assists Business Development Department in development of proposals as needed

PMO Support

Acts as a contributing member of Program Management Organization

Manage the site goals and objectives (Balanced Score Card) for self and team

Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement

Cross-site portfolio leadership OR process ownership; work with PMO and local team to continuously improve PM and project delivery practices. May own a PMO process, responsible for training tools and associated change management

Represent or deputize for PMO senior staff as required

Other duties as required

Requirements for Program Manager

Minimum bachelor’s degree required, preferably in science or related discipline and PMP certification (current or planned in the future)

Minimum 5 years industry experience, with some direct project management experience

Familiarity with Good Manufacturing Practices

Language Ability Proficiency in English required.

Excellent written and oral communication skills.

Reasoning Ability Client interface and strong negotiating skills an advantage. Strong attention to detail. Well organized with ability to prioritize multiple tasks Ability to make and meet commitments

Additional Requirements for Senior Program Manager

Minimum 8 years industry experience, with 5 years or more direct project management experience

Line management experience and completion of relevant training

Salary Range

Program Manager : $96,830 - $133,142

Senior Program Manager : $119,002 - $163,627

Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, 401K matching with 100% vesting in 60 days and employee recognition programs.

Salary : $96,830 - $133,142