Program Manager / Senior Program Manager

Job Summary

Able to manage a small team within Program Management, ensures project and business management is executed appropriately within the team. With personal responsibility for a portfolio, the role holder is the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others.

Job Responsibilities

Client Management

• Responsible for relationship and account management for assigned clients/portfolios
• Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels
• Manages client expectations efficiently. Maintains strong working relationships with all client representatives. Able to mend and/or develop client relationships
• Support PM-VOC process and work to identify and address opportunities to improve client service
• Primary point of contact for all Client communications and coordination of third-party vendor and project needs
  
  
  

Program Management

• Manages project timelines through all phases of development, from project award and kick-off through close-out
• Ensures that projects are conducted on time, within scope and budget, and meet Client agreed-upon quality standards and expectations through cross-functional project team alignment
• Develops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the Client
• Schedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc.
• Leads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivate the team to achieve them. Able to resolve conflict and foster
• collaborative partnerships with others to achieve peak performance with some assistance from manager or delegate
• Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action. Gathers stakeholder input and ranks the top project risks in terms of total impact
• Facilitates discussion regarding portfolio priorities (resolving resource conflicts).
  
  
  

Staff Management

• Support formal mentorship/train up to Program Manager level on client service and program management related processes as required
• Provide input to mentee’s annual performance evaluation as required
• May participate in panel interviews of Program Manager candidates
  
  
  

Business/Financial Management

• Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior/Executive Leadership participation and support. Generates meeting minutes and actions items for follow-up
• Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization. This process includes generating and presenting resulting proposals and change orders to the client as appropriate
• Directs and supports the client with project strategy. Able to suggest and be involved in the implementation of improvements to systems and processes; support PMO with PLF readiness as required
• Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor payments
• Assists Business Development Department in development of proposals as needed
  
  
  

PMO Support

• Acts as a contributing member of Program Management Organization
• Manage the site goals and objectives (Balanced Score Card) for self and team
• Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement
• Cross-site portfolio leadership OR process ownership; work with PMO and local team to continuously improve PM and project delivery practices. May own a PMO process, responsible for training tools and associated change management
• Represent or deputize for PMO senior staff as required
• Other duties as required
  
  
  

Requirements For Program Manager

• Minimum bachelor’s degree required, preferably in science or related discipline and PMP certification (current or planned in the future)
• Minimum 5 years industry experience, with some direct project management experience
• Familiarity with Good Manufacturing Practices
• Language Ability Proficiency in English required.
• Excellent written and oral communication skills.
• Reasoning Ability Client interface and strong negotiating skills an advantage. Strong attention to detail. Well organized with ability to prioritize multiple tasks Ability to make and meet commitments
  
  
  

Additional Requirements For Senior Program Manager

• Minimum 8 years industry experience, with 5 years or more direct project management experience
• Line management experience and completion of relevant training
  
  
  

Salary Range

Program Manager: $96,830 - $133,142

Senior Program Manager: $119,002 - $163,627

Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, 401K matching with 100% vesting in 60 days and employee recognition programs.

KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization.

KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.