What are the responsibilities and job description for the NASA IT Support for Mission Control Center position at KBR, Inc.?
Title
NASA IT Support for Mission Control Center
Belong. Connect. Grow. with KBR!
Around here, we define the future.
We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely.
The Atlas Support Team (AST) is responsible for assisting users supporting mission, simulation, and test activities. The AST acts as the primary point of contact and maintains privileged access for resolving issues for individual users of the Mission Control Center Systems (MCCS), within the critical and moderate environments. The AST handles Disaster recovery, including backup processing within the MCCS. They coordinate with appropriate operations team personnel when additional support is required, including engineering or maintenance. The AST monitors specific systems to ensure availability and reliability and performs facility reporting and communication. Domestic travel may be required for supporting Backup Control Center (BCC) operations. Compliance with the personnel reliability program for flight critical personnel and security standards is required. Training must be completed within a year or management discretion.
Major Responsibilities
Bachelor Science degree from an accredited college in an engineering or other technically related discipline plus 0 to 2 years of related experience.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Click here to learn more: KBR Benefits | KBR
Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver – Together.
Click here to learn more: Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.
These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
R2100289
NASA IT Support for Mission Control Center
Belong. Connect. Grow. with KBR!
Around here, we define the future.
We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely.
The Atlas Support Team (AST) is responsible for assisting users supporting mission, simulation, and test activities. The AST acts as the primary point of contact and maintains privileged access for resolving issues for individual users of the Mission Control Center Systems (MCCS), within the critical and moderate environments. The AST handles Disaster recovery, including backup processing within the MCCS. They coordinate with appropriate operations team personnel when additional support is required, including engineering or maintenance. The AST monitors specific systems to ensure availability and reliability and performs facility reporting and communication. Domestic travel may be required for supporting Backup Control Center (BCC) operations. Compliance with the personnel reliability program for flight critical personnel and security standards is required. Training must be completed within a year or management discretion.
Major Responsibilities
- Troubleshoot Windows/Linux workstation application issues and problems
- Troubleshoot Windows/Linux printer problems
- Responsible for reporting facility requests and issues.
- Recognize and analyzes abnormal conditions and generates Incident Reports (IR).
- Maintain log for tracking and resolving software and hardware problems
- Provide technical assistance and interface to MCCS environments.
- Perform Data Backups and Restores.
- Support the creation of individual and group related access accounts as required.
- Perform user-id account/password resets.
- Perform RSA token Management
- Monitor VMWare application software
- Monitor telemetry data
- Be team oriented
- Possess strong written and verbal communication skills
- Have strong decision making and problem resolution capabilities
- Demonstrate computer skills and familiarity with networks
- Be able to work a flexible and dynamic work schedule
- Able to work rotating shifts, 24x7x365 operations.
- Call center experience.
- Knowledge of Windows, Linux operating systems. Networking protocols.
- Experience related to help desk and network operations. Related experience can be in one or more of the following skill areas:
- Network monitoring tools
- Multitasking capabilities, including answering phones and other voice communication devices.
Bachelor Science degree from an accredited college in an engineering or other technically related discipline plus 0 to 2 years of related experience.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Click here to learn more: KBR Benefits | KBR
Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver – Together.
Click here to learn more: Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.
These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
R2100289
