What are the responsibilities and job description for the Commercial Loan Servicing Manager position at KBW Financial Staffing & Recruiting?
Location: Greater Newton, MA
Compensation: $75-$120 per hour
Work Arrangement: Hybrid/Remote
Duration: 3 months
About The Company
KBW has partnered with a well-established financial institution committed to delivering exceptional commercial lending services. The bank emphasizes operational efficiency, regulatory compliance, and superior customer service while fostering a collaborative and innovative work environment.
Key Responsibilities
*MONKBW*
Compensation: $75-$120 per hour
Work Arrangement: Hybrid/Remote
Duration: 3 months
About The Company
KBW has partnered with a well-established financial institution committed to delivering exceptional commercial lending services. The bank emphasizes operational efficiency, regulatory compliance, and superior customer service while fostering a collaborative and innovative work environment.
Key Responsibilities
- Oversee and reconcile assigned General Ledger accounts, ensuring timely resolution.
- Manage and coach the Commercial Loan Servicing team, providing training and career development.
- Prioritize and oversee customer service requests to ensure a “best-in-class” experience.
- Maintain expertise in core loan systems, administering internal processes for efficient servicing.
- Evaluate and improve servicing processes, leveraging robotic process automation (RPA) and loan operating system (LOS) implementations.
- Respond to and implement audit results, coordinating with relevant departments on compliance updates.
- Manage non-performing loan servicing in compliance with commercial lending policies and FDIC regulations.
- Establish and maintain strong relationships with internal teams and external customers.
- Associate’s degree preferred or 10 years of commercial loan servicing experience.
- 8 years of experience in commercial lending loan servicing, preferred.
- 3 years of management experience.
- Strong knowledge of commercial loan products, including construction, term, demand lines of credit, letters of credit, asset-based lending, SWAPs, and Industrial Revenue Bonds.
- Expertise in commercial real estate documentation and the commercial lending lifecycle.
- Experience with commercial and mortgage servicing core systems.
- Strong accounting skills, along with excellent communication, customer service, and interpersonal abilities.
- Ability to develop creative solutions to business challenges within established loan servicing systems.
*MONKBW*
Salary : $75 - $120
