AV Service Technician II

Audio-Visual Service Technician II

Kansas City, MO | Kansas City Audio Visual

Who We Are:

Founded in 1953, KCAV has grown into a leading family-owned AV installation and service company. With 70 employees across KS, MO, NE, and remote locations, we specialize in high-quality AV solutions that bring technology to life.

We live by our Core Values:
✅ Committed to Success ✅ Better Together ✅ No Surprises ✅ Do the Right Thing

Join our team and be part of a company that values growth, teamwork, and doing things the right way!

What You Will Do:

As a Service Technician II at KCAV, you will deliver technical service and support through onsite troubleshooting, repairs, training, and system commissioning while coordinating with clients, internal teams, and manufacturers. You will also manage documentation, maintain inventory, support installations, assist with quoting, test products, and lead the technical execution of mid-level projects.

Technical Service & Project Execution

• Troubleshoot and repair systems onsite and remotely; perform advanced technical support and commissioning.
• Load system code and firmware; configure systems to meet client specifications.
• Evaluate sites, create BOMs, and collaborate with Design Engineers on documentation and installation preparation.
• Lead technical execution of mid-level projects and support Installation Technicians as needed.
• Assemble, install, and repair equipment per project documentation and specifications.

Client Support & Communication

• Communicate clearly with clients about issues, solutions, and project updates.
• Train clients and stakeholders on AV systems and assess interest in service contracts.
• Coordinate with manufacturers on RMAs and issue resolution.
• Attend job meetings, maintain a professional presence, and travel as required.

Administration, Training & Compliance

• Complete service tickets, track time, assist with quoting, and submit required documentation.
• Test new products, train internal staff, and participate in ongoing professional development.
• Maintain service vehicle and inventory, follow safety protocols, and adhere to company standards and policies.

What We’re Looking For:

• 5 years of AV experience or equivalent technical knowledge
• AVIXA Essentials and CTS certification (or ability to obtain within 90 days)
• Skilled in reading technical drawings and performing structured AV cabling
• Experience with DSP and control systems, including code loading and configuration
• Proven ability to lead projects, solve problems, and work independently
• Strong communication skills and ability to train clients and direct team members
• Proficient with computers, mobile apps, and basic math for job documentation
• Valid driver’s license, clean driving record, and ability to pass background and drug screening

What You Will Get:

Hourly Rate (DOE) | Paid Time Off & Holidays | Full-Time (8-hour shifts) | Benefits Package: Subsidized Medical, Dental, Vision - Company-Paid Life & Disability Insurance - 401(K) Company Match - Profit-Sharing Opportunities.

Hands-on training, career growth & a relaxed, flexible work environment! At KCAV, we provide the tools and training—bring your eagerness to learn, mechanical aptitude, and problem-solving mindset and we’ll help you succeed!

KCAV is an Equal Opportunity Employer and a drug-free workplace. Must have a valid driver’s license, acceptable driving record, and pass a background check & pre-employment drug screening.

For more jobs like this one, visit www.kcav.com

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• AV or equivalent technical knowledge: 5 years (Required)
• Structured AV cabling: 5 years (Preferred)
• DSP and control systems, code loading & configuration: 5 years (Required)

License/Certification:

• CTS Certification (Preferred)
• AVIXA Essentials Certification (Preferred)

Ability to Commute:

• Kansas City, Missouri 64131 (Required)

Work Location: In person

Salary : $25 - $30