Representative - Client Services - Port Jervis Customer Relations Salary SGA

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Job Title: Client Services Representative

Functional Reporting: Client Services Manager

Department: Client Services– Exempt

Summary:

The Client Services Representative is directly responsible for the management and leadership of assigned Customers and relations (external and internal). Manage customer demands and coordinate with cross-functional team alliance to meet customer requirements. Responsible for overall order process, forecast, capacity, inventory, and new product management. Measure and track Kolmar and customer KPI’s including but not limited to attainments, OTIF, Inventory and Sales on a monthly basis.

Essential Duties and Responsibilities:

• Manage new project introductions from development to commercialization, interfacing with all departments and ensuring retrospectives are completed both internally and with customer.
• Participate in creating and maintaining customer cost sheets with Finance team.
• Provide weekly Open Order Review Reports and discussions with customers.
• Enter PO in the ERP system share orders and change order requests with planning partners.
• Communicate with the customer to confirm production timeline and follow established process for cancellation of orders or push out requests.
• Assist in the coordination of customers’ day to day requests with Supply Chain partners.
• Communicate critical information to inter functional departments as outlined by the Customer, such as customer launch dates, and special instructions to all inter functional departments; (R&D, Operations, planning, QA, Tech. Services).
• Deliver solutions according to customer needs and objectives and escalate any issues quickly.
• Maintain active inventory target levels and coordinate the resolution and disposition of excess and aging inventory.
• Maintain professional connection with all customer contacts to enable a trusting and open relationship.
• Prepare and present high-level customer presentations for CS&OP meetings.
• Perform any other related task or projects assigned by the immediate supervisor.
  
  

Minimum Qualifications:

• Bachelor’s degree in business administration or equivalent.
• Minimum of three (3) years of experience in a Commercial related field.
  
  

Knowledge, Skills & Abilities:

• Excellent interpersonal and leadership skills.
• Excellent written and verbal communication skills.
• Skilled in all relevant manufacturing information systems.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Ability to problem solve and manage conflicts within the team.
• Knowledge of MRP/ERP systems.
• Advanced level Microsoft Office Skills (Excel/PowerPoint).
• Works with minimal supervision.
  
  

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.

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