ABA Case Manager

Position Summary

The Case Manager is responsible for coordinating and managing the care of clients while ensuring efficient office processes and high-quality service delivery. This includes client intake, scheduling, maintaining documentation, verifying insurance authorizations, monitoring service utilization, and conducting follow-ups to ensure optimal outcomes. The Case Manager serves as the primary liaison between families, therapists, and clinical supervisors, fostering a seamless experience for all stakeholders.

Essential Responsibilities

• Client Coordination & Documentation

• Obtain and maintain updated documentation from BCBAs, ensuring compliance and accuracy.

• Set up new clients in the EMR system and ensure all documentation is current.

• Monitor and track reassessments to align services with client progress and goals.

• Maintain accurate client records in compliance with industry regulations and company policies.

• Insurance & Billing Management:

• Verify and ensure active insurance coverage for all clients.

• Monitor authorizations, track expirations, and submit renewal requests as needed.

• Oversee weekly billing trends to ensure accuracy and prevent discrepancies.

• Scheduling & Service Utilization:

• Manage client schedules and ensure Behavior Technicians adhere to authorized service hours.

• Oversee cancellations, rescheduling, and continuity of care.

• Ensure that RBTs are logging data correctly and submitting timesheets promptly.

• Track service utilization and alert the office manager to any issues.

• Family & Provider Support:

• Act as the primary contact for families, addressing inquiries and concerns with professionalism and empathy.

• Conduct monthly check-ins with families to provide updates, gather feedback, and foster engagement.

• Coordinate care with other professionals and service providers to ensure a collaborative approach.

Qualifications & Skills

• Administrative Expertise: Strong proficiency in Microsoft Excel, Outlook, and other office tools.

• Experience Supporting MI Medicaid Clients

• Organizational Skills: Ability to manage multiple cases, schedules, and deadlines effectively.

• ABA Knowledge: Familiarity with Applied Behavior Analysis (ABA) principles and behavioral health practices.

• Communication & Interpersonal Skills: Excellent verbal and written communication skills for collaborating with families, therapists, and clinical supervisors.

• Problem-Solving Ability: Proactive approach to resolving challenges and ensuring service quality.

• Empathy & Compassion: Passion for working with children with special needs and their families.

Personal Attributes

• Team-oriented with a collaborative mindset.

• Growth-oriented, with a commitment to continuous learning and professional development.

• Transparent and accountable in communication and actions.

• Adaptable, with the ability to work in fast-paced and evolving environments.

Why Join Us?


•  Competitive salary

• Professional Growth – Opportunities for career development and advancement.

• A Meaningful Impact – The chance to make a difference in the lives of children and families.

• A Supportive Team – Work in a collaborative, compassionate, and dynamic environment.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and parental leave..

If you are passionate about supporting children with ASD and their families, we encourage you to apply for this rewarding position!