LEASING CONSULTANT

JOB DESCRIPTION

Reports To: COMMUNITY MANAGER AND/OR LEASING MANAGER

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose, and culture of superior customer service. Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

JOB SUMMARY

The role of the LEASING CONSULTANT requires a high level of energy, a desire to make a real difference in peoples lives and a commitment to anticipate and exceed the expectations of our residents and customers.

WAGE/HOUR STATUS

Non-Exempt (Eligible for overtime)

DUTIES AND RESPONSIBILITIES

Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

Essential Job Functions

• Deliver superior customer service, maintaining a positive attitude while on the job and while representing Keener Management. Demonstrate a strong sense of pride and accountability for the property and the company.
• Adequately follow lead management software. Ensure all leads are cleared from the queue daily.
• Inspect pre-leased apartments before potential resident moves in to ensure readiness.
• Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of property is impeccably clean. When necessary, spot clean to maintain the high standards of Keener.
• Effectively showcase the property and apartment homes to prospective residents. Apply product knowledge to prospects needs by understanding and communicating pricing, floor plans, amenities, benefits, and other offerings the property provides while touring prospects to close the deal.
• Demonstrate a sense of urgency while guiding the prospective resident through the leasing and move-in process, while adhering to the company procedures and ensuring compliance with Fair Housing requirements.
• Assist in the lease renewal process. Distribute and follow-up on renewal notices to current residents in an organized and consistent manner.
• Maintain an accurate and updated inventory of apartments available to rent, and a list of current resident information concerning renewals.
• Ensure clear and consistent communication between the leasing office and the maintenance team.
• Randomly review work orders to check completion status.
• Distribute company or community-issued notices to residents.
• Follow company procedures regarding safety and emergencies.
• General clerical assistance, not limited to answering phones, taking messages, filing, etc.

• Assist management in developing and implementing effective marketing strategies to increase property traffic and internet leads.
• Shop competitive properties to ensure local area statistics are kept current.
• Maintain strict confidentiality when dealing with all paperwork containing sensitive information such as social security numbers and paycheck information.

Resident Relations

• Maintains positive employee service attitude (Keener Cares).
• Reviews with Community Manager and/or Leasing Manager all notices to vacate to determine the cause of the move-out. Locates any problem areas and develops plans for process improvement.
• Follows Keener policies and procedures to maintain positive resident communications, e.g., resolving complaints, service requests, etc.
• Performs all work with the residents satisfaction in mind, with a goal to ensure scores on resident satisfaction surveys above the industry index on move-ins, work orders, and pre-renewal surveys.

Maintenance

• Physically walks and inspects the ready show apartments on a regular basis to ensure the Keener Cares standard of quality at move in for apartment homes.
• Updates Community Manager and/or Leasing Manager of physical occupancy status on a daily basis. Coordinates with maintenance staff and Community Manager and/or Leasing Consultant to ensure timely turnover of apartments after move-out.

General

• Promotes Keener Cares culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors and the residents.
• Becomes familiar with the companys strategic goals each year, striving to accomplish the goals at the site level.
• Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.
• Performs any additional duties or tasks as assigned by the Community Manager.

QUALIFICATIONS

Minimum of six months experience in customer service, sales, or a retail position. In addition, you must possess:

• Superior customer service skills with the ability to manage difficult situations.
• Strong ability to close.
• Ability to work weekends and flexible scheduled as assigned by the company.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Strong attention to detail, organizational planning, time management and communications skills.
• Ability to follow written and verbal directions.
• Perform and complete tasks despite frequent interruptions.
• Must be willing to travel and assist at other Keener Properties as needed.

Computer Skills: Word processing software, spreadsheet software, Internet, e-mail software, and on-site rental system software.

Office Equipment: Basic computer knowledge and knowledge of basic office software

Work Hours: Minimum of 40 hours per week. Must be available evenings, nights and weekends for staffing needs and emergencies.

EDUCATION/TRAINING

• High School diploma or equivalent required; college degree preferred.

PHYSICAL REQUIREMENTS

• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 60% of time is spent on feet and 40% sitting at desk.
• Have occasional need (33% to 66% of the time) to perform the following physical activities:

Bend/Stoop/Squat Pick up litter, filing

Climb Stairs Inspect and show property

Push or Pull Inspect and show property, open and close doors

Reach Above Shoulders Inspect property, store/retrieve supplies

• Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
• Constant need (66% to 100% of time) to perform the following physical activities:

Writing/Typing Corporate, resident communications

Grasping/Turning Telephone, doorknob use

Finger Dexterity Operation of office equipment

• Lifting/Carrying (paperwork, deliveries, files, miscellaneous

Over 25 pounds Rare need (less than 1% of the time)

20 25 pounds Occasional Need (1% to 33% of the time)

Less than 20 pounds Frequent need (33% to 66% of the time)

Under 10 pounds Constant need (66% to 100% of the time)

VISION REQUIREMENTS

• Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequently need to see small details.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys).
• Must be able to determine colors properly because of decorating, design, paint colors, etc.

HEARING REQUIREMENTS

• Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors and residents.

SPEAKING REQUIREMENTS

• Must be able to comprehend, speak, and write the English language.
• Constant need (66% to 100% of the time) to communicate over telephone and in person.

DRIVING REQUIREMENTS

• Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartments, property and surrounding neighborhood, and to make trips to the bank and visit the corporate office.
• Must have a valid driver's license and automobile insurance.

WORKING ENVIRONMENT

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).
• Must be able to work in a fast-paced and customer service-oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team, as well as complete assignments independently.
• Takes instructions from Community Manager and/or Leasing Manager.
• Exercises strong analytical, organizational, and time management skills.
• Able to resolve conflict in a professional manner.
• Interacts with co-workers, supervisors, residents, and the public in a professional pleasant and manner.

REASONING DEVELOPMENT

HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

SAFETY RESPONSIBILITIES

• Learns and complies with all company safety rules.
• Always use appropriate safety equipment.
• Immediately reports all unsafe conditions to Community Manager. Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
• Must check with the Community Manager if there is a question as to the safe procedure to be used for any job function.
• Reports all liability and property incidents to the Community Manager immediately.
• Takes the monthly safety course as assigned.

ADDITIONAL REQUIREMENTS

• Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Keener Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
• This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by the Community Manager, Regional Director, or President of Operations.

ADDITIONAL REQUIREMENTS

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the property or work area.