ServiceNow Architect

ServiceNow Architect:

As a ServiceNow Architect, you will be integral in designing and leading the implementation of advanced ServiceNow solutions across a variety of platforms and modules. With your in-depth knowledge of ServiceNow’s capabilities and best practices, you will create scalable, robust solutions that drive business value, improve operational efficiency, and align with client goals. While Arizona-based candidates are preferred, we welcome applicants from other states, provided they are willing to travel frequently to our corporate office and client worksites.

Key Responsibilities:

• Solution Architecture: Design and lead the implementation of comprehensive ServiceNow solutions, spanning ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.
• Strategic Planning: Collaborate with stakeholders, project managers, and technical teams to define architectural vision and implementation roadmaps for ServiceNow projects.
• Customization & Configuration: Oversee the configuration and customization of ServiceNow modules, ensuring adherence to best practices and scalability standards.
• Integration Design: Architect seamless integrations between ServiceNow and external systems (e.g., LDAP, Active Directory, SAP, AWS, Azure, Salesforce) using REST, SOAP, OAuth2, JWT, and other protocols.
• Leadership & Mentorship: Provide technical leadership, guidance, and mentorship to development teams, fostering adherence to coding standards and best practices.
• Platform Optimization: Identify opportunities for performance, usability, and cost-efficiency improvements, including data modeling, workflows, and integration enhancements.
• Governance & Security: Establish governance processes to maintain platform integrity, security, and compliance, ensuring proper management of data, access controls, and configurations.
• Client Engagement: Serve as a subject matter expert, advising clients on ServiceNow architecture, process automation, and platform capabilities.
• Documentation: Develop comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, aligning with the latest ServiceNow releases and features.

Qualifications:

• 5 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role.

Technical Skills:

• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB.
• Proven ability to design scalable solutions aligned with the Common Services Data Model (CSDM).
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server.
• Proficiency in scripting (JavaScript, Glide API, Business Rules) and advanced features like Flow Designer, Virtual Agent, and Predictive Intelligence.
• Strong knowledge of update sets, version control, deployment processes, and governance frameworks.

• Certifications (Preferred):
• ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Technical Architect (CTA).

• ITIL Knowledge:
• Practical understanding of ITIL frameworks, including Incident, Problem, Change, and Configuration Management, with the ability to map these to ServiceNow functionalities.

• Leadership & Communication:
• Proven leadership experience managing cross-functional teams and collaborating with stakeholders.
• Excellent written and verbal communication skills.
• Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management).
• Familiarity with cloud technologies (AWS, Azure) and their integration with ServiceNow.
• Experience with DevOps and CI/CD pipelines for ServiceNow deployments.
• Knowledge of automation tools and frameworks to drive operational efficiencies.

Why Join Us?

• Competitive Compensation: Enjoy a comprehensive salary and benefits package, including health insurance, retirement plans, and professional development opportunities.
• Career Growth: Advance your career by working on complex projects and innovative technologies.
• Collaborative Environment: Be part of a supportive and creative work culture that encourages professional growth and innovation.