Office Manager I

Salary is based on experience.

JOB SUMMARY:

The Behavioral Health Office Manager II is responsible for overseeing the daily operations of the behavioral health receptionist department. This position ensures efficient workflow, compliance with regulations, and the delivery of high-quality client care services. The Office Manager II typically supervises receptionist staff, coordinates with the operational team, manages company purchase orders and departmental budgets, and oversees front desk operations to maintain a productive and supportive environment.

KEY RESPONSIBILITIES:

• Oversee daily operations of the behavioral health front desk, including client flow and satisfaction, and administrative support.
• Ensure front desk policies, procedures, and systems are updated and compliant with company standards.
• Maintain management and maintenance of office equipment, supplies, and facility maintenance.
• Foster a collaborative and inclusive work environment.
• Ensure a positive client experience by providing exemplary customer service and maintaining confidentiality.
• Collaborate with clinical staff to streamline client care delivery.
• Monitor office budgets, including expenses and controlling costs.
• Manage issuance of client gift cards.
• Ensure adherence to HIPAA, and other healthcare regulations.
• Prepare for and participate in audits, inspections, and accreditation processes.
• Maintain accurate documentation and records in compliance with legal and organizational standards.
• Update leadership regularly.
• Other responsibilities as assigned by supervisor.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 35 years of experience in medical office management, preferably in behavioral health.
• Experience supervising staff and managing budgets.
• Strong leadership and organizational skills.
• Excellent verbal and written communication abilities.
• Proficiency in EHR systems, practice management software, and Microsoft Office Suite.
• Knowledge of medical billing and coding practices.
• Ability to handle sensitive situations with professionalism and discretion.
• Knowledge of behavioral healthspecific regulations and accreditation standards is preferred.

Working Conditions:

• Officebased role with occasional requirements to attend external meetings or trainings.
• May involve handling stressful situations and addressing urgent issues.
• Standard business hours, with occasional afterhours responsibilities as needed.

Job description is subject to change.

UKB preference applies.