Family Intake Specialist

POSITION SUMMARY

• Responsible for contact with participant families and childcare providers.
• Provide financial evaluations to determine eligibility for subsidy program.
• Knowledge of rights and responsibilities of families and providers relating to project.
• Clear understanding of subsidy guidelines with regard to project.
• Responsible for determination of subsidy amount to be paid per child.
• Assist with recruitment of families and enrollment of childcare providers for subsidy program.
• Possess the ability to understand and perform within the organizational structure of culture-based education (CBE) and family engagement through knowledge of and implementation of Hawaiian culture and dual language opportunities.

PRIMARY RESPONSIBILITIES

• Assist with recruitment of interested families for subsidy program.
• Appropriate and precise tracking of recruited families for subsidy program.
• Face-to-face contact with participants and oral or written communication with said participants.
• Provide financial evaluations to participants to determine eligibility for program.
• Knowledge of financial requirements of subsidy program.
• Knowledge of rights and responsibilities of families with clear communication of these rights and responsibilities to families as they relate to this project.
• Responsible for determination of subsidy amount to be paid per child up to the HELP Program limits based on ten (10) Payment Factors.
• Clear and appropriate tracking and documentation of each family from recruitment to payouts of subsidies.
• Assist with enrollment of childcare providers.
• Assist with maintaining manual and computerized database and files on childcare providers.
• Assist in the clear and appropriate tracking and documentation of each provider from initial enrollment to payments of invoices.
• Other duties as required.

ESSENTIAL DUTIES:

• Receive and process all incoming documents (mail, email, faxes, hand-delivered) relating to program participants.
• Receive and respond to incoming phone, email, and faxed inquiries about program services and eligibility requirements.
• Enter all eligible applicant family and childcare provider data into Tribal Data Tracker.
• Conduct initial eligibility assessment of all applicant families and notify each one of status:
• Eligible for HELP services
• Not Eligible for HELP services
• Incomplete Application
• Request required information from and complete initial eligibility assessment of families who submitted incomplete Full Applications.
• Notify these families of status
• Notify Data Collection & Input Specialist of status of all applicant files.
• Process invoices submitted by childcare providers and parents (w/License-Exempt providers) within two (2) days of Date Mail Received (DMR).
• Assist in production of program forms, documents, and correspondences.
• Monitor eligibility of participant families to ensure ongoing compliance of HELP Program criteria with special attention to work, school or job training activity and family income.
• Track monthly attendance of participant children at childcare site.
• Conduct research as directed by the Project Director.
• Assist Data Collection & Input Specialist in maintaining program Waiting List.
• Set up family and childcare provider file folders in accordance with established format.
• Ensure all new childcare providers have submitted all required information, documents and forms.
• Submit all newly completed childcare provider files to Payment Specialist.
• Notify/update Data Collection & Input Specialist of status of all participant family files.
• Track participant parents and License-Exempt childcare providers’ attendance at program-sponsored or approved workshops.
• Implement file closure procedures upon termination of program services to participant family.

MINIMUM QUALIFICATION REQUIREMENTS

• Minimum Associate’s Degree in Business Management, Social Services or related fields and/or minimum of four (4) years of experience in related field.
• Ability to create and implement appropriate project guidelines and expectations with regard to subsidy program.
• Ability to write reports with appropriate grammar expectations and adhering to timely reporting requirements to the Project Director.
• Skills: Strong computer skills (including knowledge of Excel and Word), oral and communication skills.
• Work schedule based on regular office hours. Work may require weekend and/or evening work.
• Use of an automobile, a valid driver’s license and insurance card with the ability to drive to out-of-area locations as needed.
• Detail-conscious, planning and organizational skills.
• Willingness to work as a productive and collaborative team member.
• Sensitivity to client family needs and native Hawaiian cultural environment and perspectives.
• May be required to submit to a background and/or credit check.
• Is able to lift 40 pounds.
• Access to in-home WIFI and Internet.
• This job requires in person face-to-face contact.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $21