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Lead Service Writer

KEITH TITUS CORP GROUP
Weedsport, NY Other
POSTED ON 12/9/2024 CLOSED ON 1/31/2025

What are the responsibilities and job description for the Lead Service Writer position at KEITH TITUS CORP GROUP?

Job Details

Job Location:    Exit 40 Truck Services - Weedsport, NY
Position Type:    Full Time
Salary Range:    $26.00 - $30.00 Hourly
Job Shift:    Monday - Friday: 8:00am to 5:00pm

Description

Position: Full-time

Hours: Monday-Friday / 8:00AM-5:00PM

Pay range: $26.00-$30.00 based on experience

 

Job purpose

The Service Writer proactively and reactively coordinates repairs for the fleet. This includes initiating services and repairs by ascertaining performance problems and services requested/required. The service writer verifies warranty and service contract coverages, develops estimates, plans technicians, schedules outside vendors, reviews and completes repair orders.

 

Duties and responsibilities

  • Able to perform the duties of the Service Writer, as required.
  • Manage and mentor all Service Writers to accomplish job responsibilities.
  • Daily review of all outstanding repair orders with staff to ensure accountability and troubleshooting support
  • Review PM, Internal DVIR, and Fault Codes DAILY with Service Writers to make sure units are addressed timely

Internal Shop Activities

  • Regular Attendance & Punctuality.
  • Communicate with internal departments (example: Dispatch, Financial Services), as necessary.
  • Answer general repair order questions for service writers to accurately finalize within 24 hours max of completion.
  • Answer general invoice questions for service writers to accurately close invoices.
  • Understand and explain estimates to the customer immediately within prescribed variances.
  • Adjust invoices or estimates within specified limits.

Outside Vendor Activities

  • Monitor the scheduled offsite work each day for PMs, breakdowns, and DVIRs reported. 
  • Follow-up with outside vendors about outstanding scheduled repairs.
  • Compile repair details in the Transman software for onsite units and road service trucks.

Warranty Activities

  • Review and manage warranty claims as required:
    • Open the claim.
    • Track & process the claim.
    • Follow up on warranty claims and shortages that require additional information/parts/pictures.

Driver Support Activities

  • Provide rotating week and weekends on call coverage (company cell phone provided or reimbursement). 
  • Answer incoming calls in a professional manner and return all customer calls prior to close of business each day. 
  • Follow up to completion on all incoming inquiries.
  • Knowledgeable and complies the Safety, ELD, and CSA communications with drivers.
  • Understand driver operations and work completed within the daily driver functions.

Benefits:

  • Meritain Aetna, (offer 2 different health plans)
  • Company Sponsored HRA Card
  • Excellus Dental
  • Excellus Vision
  • Colonial Voluntary Supplemental Benefits (accident, disability, medical bridge, cancer)
  • 1x annual salary Life Insurance Policy
  • Unum- voluntary life insurance 
  • Pet Insurance / Pet Discount Program
  • EAP- Employee Assistance Program
  • Profit Share Program
  • 401K and Company 401K Match
  • PTO- Paid Time Off

Qualifications


Qualifications

Required

  • Experience as a Service Writer (5 years).
  • High School Diploma; associate degree preferred.
  • Mechanical/technical knowledge.
  • Ability to multi-task.
  • Attention to details.
  • Self-motivated/team player.
  • Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies.
  • Ability to pass DOT drug screening and background check. 
  •  Professional image and attitude with all customers – representing KTC at all times.
  • Experience with specialized knowledge in the heavy duty, tractor, and trailer field.

Preferred

  • Adept and proficient at Transman, TMW, and all required Microsoft Suite tools used.

 

Physical requirements

  • Able to sit for long periods of time, use hands, or reach with hands and arms; walking short distances is required.
  • Able to read, write, talk, and hear.
  • Able to lift/move up to 75 lbs.
  • Repetitive tasks with few breaks.
  • Exposed to various extreme elements such as noise, dust, dirt and debris.

Salary : $26 - $30

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