Dispatcher, Logistics

Shift: Wednesday - Saturday, 7:00am to 5:00pm

Rate: $48,000 - $55,000 DOE

Job purpose

The dispatcher plans, schedules and dispatches loads, work orders and equipment for the conveyance of materials or freight for normal operations, service, or emergency needs. Engages with the drivers and communicates regularly with the terminal manager.

Duties and responsibilities

• Proficient at TMW Data Entry including:
  • Planning & delegating Daily/Weekly Plan
  • Reviewing/communicating changes to plan as required.
• Demonstrates initiative & creativity to increase Fill Rate on completed loads per week.
• Understands and Escalates:
  • Issues with problem drivers/lanes (Receive applicable calls as needed).
  • Recognizes trends in Customer Orders
  • Customer concerns
  • Broker/Carrier/Sister-Terminal concerns/opportunities
• Required to manage After hours calls & problem solving 24/7 Access.
• Understands Dispatching roles/issues with material management.
• Able to Plan/Assign loads to Drivers independently.
• Provides Professional Interface with Customers & Drivers always representing Page.
• Communicates with Customers, other terminals, and Drivers appropriately via Totalmail, phone, email, text, etc.
• Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers.
• Delegates administrative tasks
• Assists with Billing issues.
• Skilled in all duties & responsibilities of Dispatch Administration
• Works well with minimal supervision
• Safety sensitive position
• Ride along with company driver, gain an understanding of driver operations and work completed within their daily functions.

Regular Attendance & Punctuality

Benefits:

• Meritain Aetna (2 plan options)
• Company sponsored HRA (Health Reimbursement Card)
• Excellus Dental
• Excellus Vision
• Group Sponsored Life/ADD 1x annual salary.
• Pet Insurance (3 plan options)
• Voluntary Supplemental plans offered through Colonial to include.
  • (Accident, Disability, Cancer, Life/ADD, Medical Bridge, Teladoc)
• Company sponsored EAP (Employee Assistance program)
• 401K to include company match (Auto enrolled the 1st of the month following 90 days of employment)
• Monthly Profit Share
• PTO (Paid time off)
• Paid Holidays

Qualifications

• Associate degree preferred.
• 2 years of dispatch work experience in the trucking industry
• Bulk trucking experience preferred.
• Strong computer skills
• Strong listening skills
• Solid judgment and decision-making ability
• Ability to manage time.
• Must have critical thinking skills.
• Service oriented personality.
• Strong ability to communicate and work in a team.
• Must pass a post-offer, pre-employment drug test and agree to agencies drug free workplace policies.

Safety in the Workplace

Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the companys health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements

• Required to stand, walk, use hands/fingers, handle/feel, and reach with hands and arms.
• Must be able to read, write, talk, and hear.
• Must be able to lift/move up to 40lbs.
• Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus.

Direct reports

• Non-supervisory position

Travel

• Travel may be required.

Metrics

• Responsible for providing data for KPIs.
• # weekly loads filled/loads available = > 80% *
• # weekly loads late or missed = < 10%*
• Focused on accurate* & prompt update & Completion.
• TBD

SOPs/Quarterly reporting to Supervisor

• TBD

EEO Statement

• It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.

Confidentiality and Discretion

• The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Keith Titus Corporation. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Keith Titus Corporation
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.