What are the responsibilities and job description for the Intake Manager position at Keller & Keller, LLP?
Are you a dynamic leader with a passion for mentoring teams and fostering a culture of excellence? Keller & Keller is seeking an Intake Manager to lead our personal injury intake department, ensuring every potential client experiences professionalism, urgency, and empathy during their initial interactions with us.
Key Responsibilities
- Lead and Inspire: Manage a team of intake specialists, providing daily guidance and fostering a culture of accountability, professionalism, and urgency.
- Coach and Develop: Provide individualized coaching to team members to enhance their skills in client engagement, empathy, and conversion.
- Optimize Processes: Streamline intake procedures to ensure efficiency and seamless transitions for clients.
- Performance Monitoring: Set performance goals, monitor metrics, and ensure team members meet or exceed expectations.
- Problem Solving: Address challenges and resolve escalations with professionalism and a client-first approach.
- Collaborate with Leadership: Work closely with firm management to align intake team operations with the firm’s goals and vision.
Qualifications
- Proven experience in team leadership, preferably in a legal or customer service environment.
- Strong coaching and mentoring skills with a track record of team development.
- Exceptional communication and interpersonal abilities.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement within a thriving law firm.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact in the lives of clients during critical moments.
If you’re ready to take on a leadership role that combines strategy, mentorship, and client advocacy, we’d love to hear from you!
Please submit your resume today! (no calls, please)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Indianapolis, IN 46208: Relocate before starting work (Required)
Work Location: In person