What are the responsibilities and job description for the Client Experience Coordinator position at Keller Williams Co-Elevation?
Elite Client Experience Coordinator
We're searching for a high-energy, solutions-driven professional to be the face of our brokerage—someone who anticipates needs before they arise and creates seamless experiences for agents, clients, and visitors.
About You:
- You love people and instinctively make others feel welcome.
- You take ownership—if you see a problem, you solve it.
- You're unshakable under pressure and can juggle multiple priorities without missing a beat.
- You communicate with confidence, clarity, and warmth—whether in person, on the phone, or over email.
- You thrive in an environment where excellence is the standard—not the exception.
- You're committed to creating five-star WOW experiences.
About the Role:
- Be the heartbeat of our brokerage—greeting clients, agents, and visitors with enthusiasm.
- Manage calls and emails with professionalism and precision.
- Coordinate schedules, meetings, and events like a pro.
- Handle mail, deliveries, and office organization effortlessly.
- Support the team with day-to-day operations, problem-solving, and proactive assistance.
Key Responsibilities:
- Serve as the primary point of contact for agents, clients, and visitors, maintaining a professional and welcoming atmosphere at all times.
- Efficiently manage inbound communications, including phone calls, emails, and in-person inquiries, ensuring timely and accurate responses.
- Facilitate a high-touch client experience, anticipating needs and proactively addressing concerns.
Qualifications:
- Exceptional Communication Skills – You can confidently engage with clients, agents, and team members in person, over the phone, and via email with professionalism and warmth.
- Proactive & Resourceful – You anticipate needs, solve problems before they arise, and always look for ways to improve efficiency.
- Flawless Attention to Detail – Whether managing schedules, emails, or office organization, you ensure nothing falls through the cracks.
- Tech-Savvy & Quick Learner – Comfortable with CRM systems, Google Workspace (Gmail, Calendar, Drive), Microsoft Office, and industry software (e.g., BrokerBay, Dotloop, or Skyslope).
- Strong Organizational & Multitasking Skills – You thrive in a fast-paced environment, managing multiple priorities seamlessly.
- Professionalism & Discretion – You handle confidential information with integrity and maintain a polished, friendly demeanor.
- Growth-Oriented Mindset – You embrace feedback, love to learn, and strive for continuous improvement.
