Director of First Impressions

Summary

Are you looking for a career and not just “a job”? Are you looking for a place to belong and grow? We are looking for a ROCK STAR candidate for a full-time Director of First Impressions to join the amazing office staff at Keller Williams Platinum Partners in Lees Summit, MO.

The ideal candidate will have a strong customer service and admin background, an accommodating and supportive spirit, as well as strong attention to detail. They will have a professional image and have a friendly and welcoming demeanor. Ongoing professionalism with staff, leadership, sales associates, clients and vendors is essential. They will be flexible enough to handle the growth and demands of our fast-paced, high-profile office while being persistent and organized with routine, repetitive tasks and comfortable maintaining existing systems and implementing new ones.

As the Director of First Impressions, you will be the face of our company. You’ll be the first point of contact for clients, visitors, and guests, ensuring that they feel welcomed, valued, and informed. This role combines customer service excellence, administrative support, and a passion for the real estate industry. You’ll play a key role in enhancing the overall experience for our clients and setting the tone for their journey with us.

Responsibilities

• Greet and assist visitors in a friendly and professional manner
• Manage incoming calls and direct them to the appropriate personnel
• Provide excellent customer service to all guests and agents
• Receive, sort and disperse mail and deliveries
• Receive, scan and log incoming commission checks
• Support administrative tasks to ensure smooth office operations
• Stock and maintain printer supplies throughout the day
• Maintain accurate inventory of all supplies
• Communicate with all supply delivery personnel
• Maintain the appearance of the reception area, kitchen, training room, restrooms, hallways and open cubicles
• Daily agent support as presented
• Create engagement on social media platforms
• Other miscellaneous office duties
• Be the point person for all KW Command technology related questions
• Maintain and grow our Market Center Preferred Partner Program
• Assist with Market Center Events

Qualifications

• Extraordinary people skills
• Team Building Skills
• Problem-Solving Skills
• Proactive, positive attitude
• Above average computer skills
• Organizational Skills
• Communication Skills (written, verbal, non-verbal)
• Neat, clean, professional appearance
• Ability to work independently
• Attention to Detail is a must!

Required Experience

• Proficiency in time management to handle multiple tasks efficiently
• Experience with phone systems and computerized tools
• Strong clerical skills including typing and data entry
• Knowledge of administrative procedures
• Previous experience in front desk or office management roles

About-our-team

At Keller Williams Platinum Partners, we believe that every interaction with our clients is an opportunity to make a lasting impression. We are committed to providing top-notch service to our clients, and we’re looking for a dedicated Director of First Impressions to help us create an exceptional experience for everyone who walks through our doors.

Why Work With Us:

• Competitive salary
• Opportunities for growth and development within the company.
• A supportive, dynamic, and collaborative work environment.
• Be part of a company that values its clients and employees equally.

The ideal candidate will possess qualities such as a commitment to excellence, the ability to focus in a distracting environment, unwavering integrity, results-oriented mindset, and a self-disciplined focus.

If you believe that you meet all of the above qualifications, please submit your resume in PDF format and a brief cover letter detailing why you would be a great fit for the Director of First Impressions role at Keller Williams Platinum Partners to klrw284@kw.com. We look forward to hearing from you!