What are the responsibilities and job description for the Assessment Coordinator position at Kellton?
Hi
Greetings !
We are looking for Assessment Readiness Generalist for our Direct client & 100% Remote Opportunity
Below are more details on it.
Please do let me know if you/your friends would be interested/available.
Thank you
Position:- Assessment Readiness Generalist
Timing: ASAP (targeting 3/18/25 ( offers accepted by 3/13/25) through 5/31/25
Team: Operations
Location: Remote
Project/Scenario: As the spring testing window begins, the Readiness team in Assessment Delivery Operations expects an increase in high tier customer service escalations for educator support of the Test Day Toolkit, LMS, and SSOR systems. With the expansion of AP digital assessments to include more subjects, we anticipate that new and returning coordinators will need greater support for managing multiple subjects for AP exams. Temporary staff is needed through the spring testing window to support current TDTK SLAs: first touch of escalated cases within 1 business day and resolution of cases that do not require development support within 2 business days.
Profile Seek candidates that are very technically inclined that can quickly learn a system that has many paths depending on case scenarios - experience with Salesforce will help this process; excellent attention to detail and problem solving (this equals that, etc.); solid excel abilities (smartsheets a plus); strong analytical abilities and communication skills - liaison between customer support team and escalation team.
About You
You have:
· 1-3 years of related work experience in K-12 educational technology, assessment industry, and/or K-12 assessment experience.
· Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management.
· An exceptional level of attention to detail.
· Ability to take initiative and contribute to building a stronger program.
· Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, and Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
· A strong desire to learn & improve, leveraging feedback to course correct.
· The ability to effectively coordinate multiple responsibilities simultaneously, with fast, flexible, cooperative work style and the ability to reprioritize as warranted.
· Comfort working in undefined situations and evidence of creating clarity and path forward.
