Computer Support Specialist

Job Title: Computer Support (Infrastructure Engineer)

Pay rate: $27 per hour (Flexible)

Duration: 1 year

W2 contract only (No C2C)

Location- Ankeny, IA, 50023

NOTES:

• 1st Shift position. Exact shift hours are flexible and can be worked out with the hiring manager for the selected candidate.
• This position will be 100% Onsite – remote/hybrid not considered
• OT and travel to Ames IA facility (up to about an hour away) is possible
• 40% of the time is spent on the shop floor metatarsals are required on the first day
• -Visa sponsorship is not available, now or in the near future, for this position.
• -City and state of current residence should be listed on the resume

POSITION DESCRIPTION

- Operational IT support for the Des Moines Works factory in Ankeny including two off-site warehouse and a test lab in Ames, IA. Position involves a mix of break/fix and project work dealing with computers, printers, scan guns, and network equipment.

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

• JOB REQUIREMENTSKnowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****