Digital Turnaround Hardware Support Technician

KellyOCG is currently seeking an experienced Digital Turnaround Hardware Support Technician to join a long-term team! The Digital Turnaround Hardware Support Team is responsible for the effective implementation for Turnaround MET applications focused on tool and hardware implementation as well as proper use within the related work processes.

Intent / Value

Provide a trained facility resource that can effectively install and maintain technology tools, provide Level 1 device and system support and coach personnel on the intended use of the applications to create maximum value from the turnaround work processes, including ongoing support for software/hardware and turnaround related practices during turnaround Front End Loading, pre-work, execution and post-work.

Responsibilities

• Support the Digital Turnaround model including tools, applications, and training
• Worker and Asset Visibility (W&AV) tool support including equipment assembly, inventory management, storage, logistics, transportation, diagnostics, management, planning, deployment, maintenance, on-site support during execution and de-mobilization efforts.
• Engage with local work groups in FEL for planning and facilitating the implementation of digital tools, required support, amount of equipment to utilize and create plan with associated costs/schedule resources for proper scheduling.
• Provide support to end-users for the applications and mobile technologies including but not limited to:
• Worker & Asset Visibility, Wrench Time Analysis, eSWP, PTT Phones with ESChat. Level 1 system support for the Platinum suite of tools, support for field execution and training, additional IT support for Workstations and mobile devices
• Act as Level 1 front-line support on all aspects of Digital Turnaround efforts and tools, engaging on all IT Service Now ticket processes, Digital support requests and escalating as required if beyond Level 1 resolution.
• Shared ownership of the tools by all team members including storage, shipping, inventory, Quality Controls and maintenance of the equipment. This self-directed team will be assigned tasks by Maintenance Tech Center and will be responsible for all preparation and execution, including working with Sites and Maintenance/Turnaround organizations during turnaround Front End Loading (FEL), pre-work, execution and post-execution.
• Responsible for managing the care and troubleshooting of hardware including mobile kiosks, mobile devices, Wireless Access Points, solar arrays, BLE enabled devices/systems, RFID, bar coding handheld devices, and all others as specified by Maintenance Technology Center (MTC).
• Partner with other team members to ensure proper creation and documentation of work processes, procedures, client requests and troubleshooting results.
• As required, provide training and knowledge transfer to support team members.
• Define digital kits as part of turnaround support and build/manage kits as part of preparation/FEL. Kits to include regional tools including mobile devices, , workstations, kiosks, wireless access points, BLE beacons, W&AV hardware, tools and required accessories as well as required infrastructure for deployment.
• Travel to various North American and International Dow Sites supporting Turnaround as described in the responsibilities.
  

Requirements

• Frequent remote interactions with local work groups and external suppliers
• Ability to lift 50lbs safely and work outdoors with hand tools as required
• Ability to travel 25% or more as required
  
  

Technical Knowledge

• Diagnosing, troubleshooting, or repairing technology products
• Basic knowledge of computer operating systems such as Windows, Linux, Android, iOS
• Intermediate computer hardware knowledge (CPU, motherboard, expansion cards, storage/memory technologies, etc.)
• Basic system administration skills
• Experience actively using and learning about electronics
• Electrically skilled individuals for field electrical work as part of hardware deployments (electrician, instrumentation, telecom) – Journeyman Ticket Required
  
  

Soft Skills

• Teamwork and aptitude for user support
• Strong customer service and support skills
• Good at troubleshooting and providing estimations on completion
• Collaboration with the customers on their needs and expectations
• Meeting timelines
• Strong ability to prioritize and multi-task in a fast-paced environment
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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