What are the responsibilities and job description for the Nissan Tech Line position at Kelly Science, Engineering, Technology & Telecom?
Nissan TECH LINE Agent
Full time, long term contract opportunity with benefits!
ONSITE POSITION
Are cars your passion, but you are tired of the Flat Rate game? Would you enjoy fixing cars all day long without getting dirty or busting your knuckles? Nissan North America, Inc. in partnership with Kelly Services, Inc. has an exciting opportunity for you, the Automotive Service Professional Join a team of elite individuals in Smyrna, TN as a Specialist, TECH LINE, who have a passion for fixing cars and helping technicians meet their customer s expectations. Answers requests from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by Engineering staff.
Job Functions
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Full time, long term contract opportunity with benefits!
ONSITE POSITION
Are cars your passion, but you are tired of the Flat Rate game? Would you enjoy fixing cars all day long without getting dirty or busting your knuckles? Nissan North America, Inc. in partnership with Kelly Services, Inc. has an exciting opportunity for you, the Automotive Service Professional Join a team of elite individuals in Smyrna, TN as a Specialist, TECH LINE, who have a passion for fixing cars and helping technicians meet their customer s expectations. Answers requests from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by Engineering staff.
Job Functions
- Provides vehicle repair recommendations, technical assistance, and direction to dealership service technicians regarding vehicle maintenance, service or repair.
- Provides support consistent with brand values, profitability and cost reduction goals.
- Documents all requests with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
- Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind. l Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
- Teams with people from other organizations, independent of borders functions, regions and affiliates to complete reporting requirements.
- Thorough knowledge of the maintenance and repair of automobiles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
- Experience: Three or more years of directly related professional level automotive experience.
- Education: High school diploma or GED.
- Related experience, college or technical courses, seminars and OE training a plus. Certification as an ASE Master Technician preferred.
- Computer Skills: Typing test will be required.
- Basic knowledge of Microsoft Office Suite and other PC applications.
- MVR Required
- Equipment will be provided by Nissan - laptop, dual monitor, keyboard, mouse, headset. etc.
- Virtual Training
- Benefits with Kelly Services include PTO, holiday pay, medical benefits, 401K
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
