What are the responsibilities and job description for the Technical Customer Support Specialist position at Kelly Science, Engineering, Technology & Telecom?
Job Title: Technical Customer Support Specialist
Pay rate: $30 - $32 per hour
Duration: 12 months
W2 contract only (No C2C)
Location- Portage, MI, 49002
Timing- Shift will be either 9:30a - 6p, or 10:30a - 7p
- Answers phone calls/emails and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports issues in Salesforce.
- May be involved in customer training.
- Provides support to customers/users where the product is highly technical or sophisticated in nature.
This is an individual contributor role that:
- Requires the use of judgment in applying professional expertise.
- Expects the ability to work independently with minimal supervision.
- Typically involves an extensive amount of practical knowledge gained through experience.
- Requires an understanding and application of procedures and concepts within the discipline.
- Demands the ability to make judgments based on practice and previous experience.
*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****
Salary : $30 - $32
