Technical Customer Support Specialist

Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports issues in Salesforce.
May be involved in customer training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
Roles typically require an extensive amount of practical knowledge gained through experience.
Job requires an understanding and application of procedures and concepts of own discipline.
The job requires the ability to make judgements based on practice and previous experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.