What are the responsibilities and job description for the Contact Center Customer Service Representative position at Kelly?
Contact Center Customer Service Representative
shift M-F
17 / hr.
Contract position
Description :
Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.
Job Specific Requirements :
- Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
- Our number one goal is to get the homeowner connected with the dealer
- Provide customers with warranty information
- Product comparison
- Dealer referrals to distributors
- Function as a switchboard for the company- we use a database to help us refer customers to the appropriate department
- Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
- Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.
Requirements :
Education : HS Diploma / GED
Must be willing to comply with a criminal background check and drug test.
Apply today for consideration for this role!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $17
