What are the responsibilities and job description for the Customer Care Associate position at Kelly?
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Dealer Analyst (Customer Service Representative) to work at a premier auto manufacturer in Troy, OH . Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Pay : $18 / hr
Hours : 9 : 30-6pm Monday-Friday
This position is ONSITE in Troy, OH , must be able to commute to Troy, OH
Why you should apply to be a Dealer Analyst :
Why you should apply to be a Dealer Analyst
Work with a premier client in the automotive industry.
Enjoy a competitive pay rate
Opportunity to work with a team of experienced professionals.
Opportunity to learn and grow in a fast-paced environment
What does a Dealer Analyst do?
Answer incoming phone calls in order to : assist dealerships with order entry automotive parts questions.
Actively listen to our representatives and their needs
Be able to effectively communicate in an articulate, empathetic, and professional tone.
Accurately record information in various computer applications (2-screens) during the telephone call or issue resolution process
Make outbound calls to resolve issues.
Research parts problems
Use dealership resources, SOP, good business judgment, and customer service skills to effectively solve issues
Proactively communicate potential issues internally with management and other dealerships via text, email, and / or phone in order to provide the best possible customer experience Requirements :
Ability to stand (and walk) throughout entire shift
Remain stationary for long periods of time and complete repetitive motions
Operate office equipment
Maintain a professional business casual appearance and work space.
Attention to detail, quality minde
Team oriented attitude
Ability to understand verbal and written directions in English
Ability to work Saturday overtime as workload demands Education / Experience :
High School or GED Equivalent (required)
2 years of experience (preferred)
Skills :
Typing, Telephone etiquette, Call Center Support, Customer Service, Email monitoring, time management, excel. 2 years of experience (preferred)
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
CB #1
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $18
