Remote Customer Service Specialist [Tier 1]

Think the best job opportunities are far away? Think again!

Great opportunities are right here in your backyard. KellyConnect is hiring remote Customer Service Specialists to join our team. Let us help you grow at work and discover what’s next in your career.

Compensation/Scheduling & Training Details:

• Payrate: $17.85/hr.
• Location: Work from Home- must reside in Texas or Tennessee only to qualify
• Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST
  • Due to business needs schedules will be comprised of evenings, weekends, holidays and overtime will be scheduled as necessary.
  • Start & end times will vary.
• To ensure you are set up for success there will be 5 weeks of paid training.
  • Training will be comprised of self-led activities/instructor-led curriculum & on the job training.

Why you should apply to be a Customer Service Specialist:

• Growth opportunities available.
• Call center career mapping for quality assurance, training & leadership opportunities for those desiring career development.
• Work from home positions- you provide the internet, and we provide the equipment!
• As your career progresses & competencies are assessed there is earning potential up to $18.74/hr. within the program
• KellyConnect offers paid time off & paid holidays as well as voluntary health & retirement benefits.
• Access to our “Perk spot” program which offers discounts and rebates on goods & services from today’s best-known brands as well as opportunities to take advantage of our education and learning discounts.

What’s a typical day as a Customer Service Specialist?

• Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.
• Actively resolving complaints and concerns within the queue.
  • Investigating billing & fraudulent activity concerns.
  • Processing account requests.
• Providing guidance with product features & properly diagnosing hardware/software issues.
  • Screen sharing to resolve technical issues as needed.
  • Coordinating appointments for further troubleshooting & maintenance.
• Researching articles and work instructions to efficiently resolve inquiries.
• Properly documenting notes and effectively summarizing conversation details.
• Openly accept feedback, coaching & training to further develop skills.

This job might be an outstanding fit if you:

• Have the ability to build rapport and trust with people quickly.
• Are able to articulate your thoughts clearly and concisely.
• Solicit feedback openly and adjust accordingly.
• Have a High School Diploma or GED
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred but not required.

What happens next?
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

If you choose to apply please:

• Interview from the workspace that you plan to work from
• Have your photo ID with you
• Have a piece of mail to verify your address

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Specialist today!