Operational Bid Support Manager

Join and support our esteemed client in the global transportation industry. Through innovative tech and communication solutions, they're instrumental in maintaining the efficient operation of air travel networks

ABOUT THE ROLE & TEAM

In this role, you will support our client's commercial teams in achieving their business targets while ensuring long-term customer satisfaction through consistent quality service. Additionally, you'll contribute to maintaining financial health through analysis, reporting, and cost optimization strategies.

WHAT YOU WILL DO

Bid Support

• Develop standard support solutions (support model, SLA, etc.) for our client to ensure service consistency and customer satisfaction.
• Engage with clients for non-standard operational needs to understand requirements and provide custom proposals in collaboration with Service Support Architects.
• Accurately identify and document risks and assumptions related to the support solution provided.
• Collaborate with cross-functional teams to generate precise cost estimates and define contract schedules, including SLAs and support models. Back the negotiation of contractual terms with customers.
• Aid in the preparation and submission of proposals, ensuring alignment with client needs, timelines, and compliance standards.
• Monitor and analyze bid performance, conduct post-bid evaluations, and update the bid support knowledge management database for continuous enhancement.

Financial Management

• Evaluate financial data and trends to identify risks, opportunities, and areas for improvement, offering insightful recommendations.
• Compile financial reports and collaborate with stakeholders to align on risks, mitigation strategies, and business goals.

Data Steward

• Ensure ongoing oversight of data quality, consistency, and compliance for our client’s operations.
• Act as a subject matter expert (SME) for data within the client context, providing guidance and addressing inquiries.

Team Leader (supervision of activities)

• Foster a collaborative and productive team atmosphere for client projects.
• Align objectives and resources in cooperation with the client’s management.
• Allocate tasks based on strengths and workloads of team members working for the client.
• Mentor team members involved in client projects.

ABOUT YOUR SKILLS

• 2-4 years of experience in customer success or technical support roles, preferably in SaaS, IT, or service-based industries.
• 5-6 years in proposal or bid management, particularly in complex or custom support solutions.
• Proven experience in crafting client proposals, conducting market research, and collaborating across teams to formulate support solutions.
• 3-5 years in financial analysis, forecasting, or strategic planning.
• Ability to manage budgets, analyze trends, and deliver actionable financial insights.
• 3-5 years in leadership or supervisory roles, focusing on team development and resource allocation.
• Strong cross-functional collaboration and stakeholder communication skills.

EDUCATION

A bachelor’s degree in business administration, Computer Science, Engineering, or a related field. A Master’s degree is a plus. Equivalent work experience may substitute formal education depending on industry specifics.

Certifications (Optional/Preferred):

• Project Management certifications such as PMP or PRINCE2.
• Financial certifications (e.g., CFA, CPA).
• ITIL certification at Minimum Foundation level.

WHAT WE OFFER

We're committed to diversity through collaboration with our client. Spanning numerous countries with various languages and cultures, we pride ourselves on inclusivity. Our client offers dynamic workplaces and supports remote work options. Discover what it's like to work with our client and move towards your best life.

• 🏡 Flex Week: Option to work from home up to two days per week.
• ⏰ Flex Day: Adapt workdays to your lifestyle and plans.
• 🌎 Flex Location: Opportunity to work remotely from various locations globally.
• 🌿Employee Wellbeing: Access to wellbeing programs on behalf of our client, providing support 24/7.
• 🚀Professional Development: Enhance skills through advanced training platforms.
• 🙌🏽 Competitive Benefits: Enjoy benefits aligned with local market demands and your employment status during client projects.