What are the responsibilities and job description for the Field Service Manager position at Kelvion Products Inc?
Job Description
Job Description
POSITION SUMMARY
Plan, coordinate, and supervise activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
RESPONSIBILITIES & DUTIES
- Responsible for on-site field visits to supervise the installation of equipment.
- Investigate and resolve customer reports of technical problems with equipment and perform routine repairs.
- Partner with customers to ensure excellent communication and service; go the extra mile to engage customers.
- Responsible to insure all new or modified installations of equipment have been completed to ensure full functionality according to applicable industry standards, company standards, and customer specifications.
- Review performance reports and documentation from customers and inspect malfunctioning or damaged equipment to determine nature and scope of problem.
- Analyze inspection reports to determine source of problem. Make recommendations for repair, replacement, or other corrective action. Create detailed spares parts list with preventative maintenance schedule when applicable.
- Coordinates problem resolutions with Field Service Manager, engineering, and other inter-company departments to expedite repairs.
- Develops and maintains records of reports. Responsible for submitting reports to the Field Service Manager and the Quality Control Manager.
- Provides recommendations to inter-company departments on recurring equipment problems noted in the field to instigate corrective action in design, production, and / or service to eliminate future problems.
- Assist the Field Service Manager in providing day to day customer service to customer inquiries regarding equipment.
- Regular attendance, ability to arrive at work punctually, ability to work on–site, ability to work overtime.
- Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
- Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.
- All other duties assigned.
SUPERVISORY RESPONSIBILITIES
OTHER RESPONSIBILITIES
REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)
TRAVEL
Must be able to travel 70% of time.
EDUCATION AND EXPERIENCE (required levels)
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required hand lift and / or move objects up to 50 pounds .
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
