What are the responsibilities and job description for the Field Service Technician position at Kelvion Products Inc?
POSITION SUMMARY
The Field Service Technician’s main responsibilities is to travel to customer sites to perform service activities on various types of heat exchangers, and to maintain and repair tools and equipment used in the field service department.
RESPONSIBILITIES & DUTIES
- Travel and perform field service work as needed; approx. 85% of the time.
- 15% of your time will be utilized training and working where needed at various Kelvion locations.
- Troubleshoot and perform repairs on equipment in the field.
- Perform rework functions at various Kelvion locations.
- If needed, fabricate tools in the shop for field service needs.
- Follow company procedures and safety policies.
- All other duties as assigned.
OTHER RESPONSIBILITIES
- To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
- Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework
REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)
- Has working knowledge of manufactured Kelvion product.
- Exhibits good problem- solving skills.
- Able to use computer software for field reports.
- Exhibits adequate verbal and written communication skills.
- Should have basic math and reading skills along with the ability to use measuring equipment as needed to perform the job.
- Must be OSHA 10 certified.
- Troubleshooting and diagnostic skills on mechanical systems.
- Wiring and electrical experience preferred.
- Must have active Driver’s License and ability to operate company vehicles.
- Ability to work irregular shifts and travel with as little as 24 hours’ notice.
EDUCATION AND EXPERIENCE (required levels)
- Have a High School Diploma or GED.
- Hands-on field experience.
- Experience level would represent above average knowledge of product and processes.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee must regularly hand lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REPRESENTATION AND COMMUNICATION
Interaction with customers, third party services, or persons in any other capacity must be handled in a professional and courteous manner. In this position you will be a direct representation of Kelvion Products, Inc. Training will be provided to discuss different scenarios and how those situations should be handled.
Employee Acknowledgment
This job description has been reviewed with me and I understand and can perform the expectations of the job.
