Director of Operations

Position Title: Director of Operations

Job Location: 2200 NE 71st Ave, Portland, OR 97213

Classification: Full-Time, Non-Seasonal, Salaried, Exempt

Pay Range: $70,000-$80,000 based on experience, plus incentives

Reports to: Kylen Trevor, Regional General Manager

Date of Notice: 3/25/2025

Posting Closes: 4/7/25

Target Start Date: 5/1/25

Where You Will Work

Just west of Rocky Butte, Rose City golf course is a hidden gem in Northeast Portland. Built in 1932, the clubhouse is on the National Register of Historic Places — a beautiful, brick building with steep pitched roofs that contains our pro shop and the Rose City Grill, where breakfast, lunch and snacks are available every day. Rose City is a classic, tree-lined course that is both playable and challenging for players at all levels.

What You Will Do

This position leads the daily operations management in all areas of the Facility. Assists with Weekly, Monthly, and Annual reporting, budgeting, and merchandising/inventories for all areas. This position will require equal time in Facility Management, F&B, and all service areas. The Director of Operations is also accountable for preserving and protecting departmental assets/equipment and achieving budgeted financial goals, relative to the operations for which he/she is responsible.

Essential Duties and Responsibilities

• Provide appropriate leadership, direction, and supervision to staff members in accordance with Company culture to deliver genuine, helpful, and friendly customer service.
• Assist department heads with the recruitment, hiring, supervision, training, and evaluation of restaurant, banquet and golf course employees when necessary, creating an environment for success.
• Develop front-line staff, creating and managing a system of accountability through effective training, continued feedback, and leadership. This requires a daily focus, ensuring job tasks are completed to satisfactory levels.
• Oversee daily operating activities to include (but are not limited to) opening, closing and securing the clubhouse; plan and schedule work duties of personnel and monitor staff job performance.
• Work closely with the golf and event salesperson(s) to ensure the execution of all outings, special events, and banquets.
• Maintain an accurate and up-to-date plan of F&B and facility staffing needs. Oversee schedules and ensure that the facility is appropriately staffed for all shifts, and in compliance with all laws and regulations regarding labor scheduling. 
• Enforce inventory control measures including spot checks on product counts. 
• Uphold sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with local and regional health authorities. 
• Ensure that the clubhouse, driving range and grounds are maintained to applicable appearance and safety standards – including (but not limited to) the golf shop, restaurant and banquet areas, restrooms, parking lot and other areas of the facility.
• Serve in the capacity of General Manager in the absence of the GM.
• Work a flexible schedule, including evenings and weekends, in order to appropriately manage and assess all facets of the operation. Continually implement changes and improvements to operations based off the assessment of the various schedules.
• Assure the efficient, accurate, and timely submission of all required operational, financial, budgetary reports, including weekly/monthly invoices and expense reports.
• Lead property level merchandising operations. Be knowledgeable of retail golf products and train golf shop staff on selling techniques to enhance the shopping experience and maximize sales opportunities. Maintain levels of products relative to the season and traffic level in the golf shop. Collaborate with other merchandisers in the system to meet budgetary goals.
• Interact with guests in a congenial and professional manner. Handle customer inquiries and complaints, and respond to customer survey results in a timely manner.
• Confirm that F&B facilities and equipment are maintained and in proper repair.
• Ensure all golf equipment (carts, range equipment, etc.) are properly maintained and in working order. Facilitate the equipment preventative maintenance plan, including up-to-date documentation on maintenance procedures. 
• Demonstrate continuous effort to improve operations, decrease turnaround time, streamline work processes and work cooperatively and jointly to provide quality customer service.
• Own all systems and checklists to ensure compliance with organizational, cleanliness, and sanitation standards.
• Assist with counts, and ensure accurate completion of all Month End inventory spreadsheets for F&B and golf merchandise.
• Audit and update F&B inventory cost on a regular basis to ensure accurate COGS calculations are being performed.
• Communicate effectively with Regional General Manager and admin team to ensure smooth overall facility operations.
• Complete other duties, projects, and/or tasks as assigned.

Who You Are

• Minimum 3 years experience managing staff, preferably in the golf industry required
• Food and beverage management experience preferred
• Bachelor's degree preferred
• LPGA/PGA membership preferred
• Strong oral and written communication skills
• A working knowledge of Microsoft Office Suite of programs
• Proficient math skills, and how to read and understand financial reports and budgets
• Knowledge of inventory and principals of cost controls
• Must possess a long-term perspective and strategic foresight to carry the facility into the future

Must have the ability to:

• Read and write (English)
• Communicate verbally with staff members and/or customers with or without the use of two-way radios.
• Give and/or follow verbal and written instructions
• Visually inspect all work areas, golf course and grounds
• Perform mathematical calculations involving fractions, decimals, and percentages
• Retrieve, read and interpret information from technical sources
• Ability to troubleshoot, analyze, and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights and weekends
• Ability to use small tools (i.e. wrenches, screwdrivers, power drills, etc.), and possess basic usage skills for such tools. 
• Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
• Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly)

Benefits/Perks

Employer Contribution Benefits

• Basic Life Insurance
• Short-Term Disability
• Employee Assistance Plan
• Paid Leave – Vacation, Sick time, Paid Holidays
• Pre-Approved and Budgeted Continuing Education and Professional Development Opportunities
• Golfing Privileges – Consistent with Course Policies

Employee Elected Benefits

• Medical Insurance – Shared cost between KemperSports and Employee
• Dental and Vision Insurance
• Supplemental Life Insurance 
• Long-Term Disability – Shared cost between KemperSports and Employee
• Flexible spending accounts (FSAs) for Health Savings, Commuters, and Dependent Care
• 401(k), plus Company Match.

KemperSports Management is an Equal Opportunity Employer

Salary : $70,000 - $80,000