What are the responsibilities and job description for the Service Manager position at Kenco Group?
About the Position
The Kenco Material Handling Equipment (MHE) Solutions Service Manager is responsible for all technicians and overseeing all day-to-day activities at our customer sites in and around the Garland, TX area.
Functions
- Consistently attain technician utilization at or above 85%.
- Consistently attain a service billing efficiency ratio above 75%
- Control technician labor cost at or below 28% of revenue
- Forklift Mechanic or similar MHE mechanic experience.
- Ensure that training targets are achieved and maintained in all areas where training expectations are established.
- Must abide by all Kenco Corporate Safety and Quality Procedures
- Verify that accepted best practices are operating in the shop location.
- Assist in implementing and sustaining a recruiting program for technicians.
- Evaluate the performance of each technician against established performance criteria.
- Ensure that training goals for technicians are met.
- Develop and maintain best practices for work order coordination between parts and service department.
- Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
- Make daily assignments of workloads and job duties.
- Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
- Responsible for general cleanliness of the shop
- Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
- Manage a Preventative Maintenance program for all technicians.
- Review and evaluate technician daily KFS productivity sheets.
- Must interact with customers and coworkers in a professional manner.
- Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
- Maintain open communications with all associates.
Qualifications
