Business Systems Analyst

About the Position

The Business Systems Analyst I will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.

Shift - 1st M-F

Functions

• Learn and support all company-specific software solutions.
• Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
• Acts as a technical resource in assisting users to resolve problems with all Kenco systems.
• Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
• Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users
• Maintain record of daily data communication transactions, problems and action taken, and installation activities within the Kenco specified ticketing database.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Documents procedures and solutions for help desk issues.
• Answering both technical and non-technical questions for users.
• Making recommendations on areas of process improvement.
• Assists with Reporting solution, providing analytical queries and tools for operational management as needed.
• Assists in supporting site intranet.
• Performs basic computer and RF repairs and work station integration.

Qualifications

• Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field.
• Technical experience with Warehouse Management or Order Management systems required.
• Experience using shipping software such as a TMS, Parcel or other carrier application preferred.

· Beginning to moderate SQL skillset. Experience with DB2 SQL, or MySQL preferred.

· Experience working with File Transfer Protocol and API communication methods is preferred.

· Beginning XML skillset helpful but not required.

· Experience with PHP and HTML is helpful but not required.

Competencies

· Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.

· Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects.

· Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.

· Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.

· Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.

Travel Requirements

• This position is expected to travel on rare occasions.

• A passport is not required, but recommended.

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