IT Support/Documentation Specialist

The IT Support/Documentation Specialist provides technical assistance to end-users, ensures smooth IT operations, and plays a key role in organizing and maintaining company documentation. This role requires strong problem-solving abilities, excellent communication skills, and attention to detail in structuring and managing internal documentation.

Key Responsibilities:

• Provide IT support to employees via phone, email, or in person, assisting with hardware and software issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Manage and support enterprise applications, including email, cloud storage, and security software.
• Ensure IT security best practices are followed and assist in cybersecurity awareness initiatives.
• Train employees on IT best practices and troubleshooting common issues.
• Maintain and organize company documentation, including internal processes, policies, and procedures.
• Ensure documents are uptodate, wellstructured, and accessible to employees.
• Work with various departments to gather, create, and update internal documentation.
• Develop userfriendly guides, FAQs, and troubleshooting manuals to enhance
  
  

employee efficiency.

Requirements:

• Bachelor’s degree in Information Technology, Communications, or a related field
  
  

(or equivalent experience).

• Proven experience in IT support, technical writing, or documentation management.
• Strong knowledge of Windows and macOS operating systems.
• Experience with IT support tools and ticketing systems (e.g., ServiceNow, Jira,
  
  

Zendesk).

• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to work independently and prioritize multiple tasks efficiently.
  
  

Preferred Qualifications:

• Experience in documentation management tools (e.g., Confluence, SharePoint,
  
  

Notion).

• Basic knowledge of cloud platforms such as Office 365, Google Workspace, or
  
  

AWS.

• Familiarity with cybersecurity best practices and IT compliance standards.
• Certifications such as CompTIA A , Microsoft Certified: Modern Desktop
  
  

Administrator, or ITIL are a plus.