Technical Customer Support Representative

Kencove is a privately held multimillion dollar national and international distributor and light manufacturer of agriculture fence, fencing supplies, posts, supplies and equipment to the residential, farming, ranching, industrial and construction sectors. With over 40 years of experience Kencove has committed itself to serving our customers with fast, friendly service and expert advice. We are seeking a Technical Customer Support Representative for our Titan Post Drivers product line.

Job Summary:
As a Technical Customer Support Representative, you will serve as the primary point of contact for customers seeking assistance with our products and services. You will provide expert guidance, troubleshoot technical issues, and ensure a seamless customer experience. This role is perfect for someone with strong technical aptitude, excellent communication skills, and a passion for helping others.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Troubleshoot technical issues related to Titan gas/electric powered post drivers and provide effective solutions.
• Familiarity with small engine repair and functionality is helpful.
• Guide customers through product installation, usage, and maintenance.
• Document customer interactions, technical issues, and resolutions in our support system.
• Collaborate with internal teams to resolve complex issues and improve product knowledge.
• Educate customers on product features, benefits, and best practices.
• Identify recurring issues and provide feedback to the product and engineering teams for continuous improvement.

Qualifications:

• High school diploma or equivalent; additional technical certifications or education is a plus.
• 1-2 years of experience in technical customer support or a related field.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Excellent verbal and written communication skills.
• Proficiency in using support ticket systems and basic office software.
• Familiarity with agricultural products or fencing solutions is a plus but not required.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering exceptional service.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Required)

Ability to Commute:

• Blairsville, PA 15717 (Required)

Work Location: In person

Salary : $17 - $19