Senior Living Healthcare Navigator

The Role

The Senior Living Healthcare Navigator serves as a dedicated resource for independent living residents, providing guidance and support in navigating healthcare services, wellness programs, and aging-related transitions. This role fosters a holistic approach to wellness by connecting residents with appropriate healthcare providers, coordinating resources, and advocating for their needs while maintaining their independence and dignity.

Key Responsibilities

Resident Advocacy & Support:

• Serve as the primary point of contact for independent living residents seeking healthcare and wellness support.
• Assist residents in understanding their healthcare options, including Medicare, insurance plans, and available community resources.
• Facilitate connections between residents and healthcare providers, including primary care physicians, specialists, and rehabilitation services.
• Provide guidance on advance care planning, wellness initiatives, and preventative care strategies.
• Advocate for residents' needs and rights, ensuring they receive appropriate care and services, and navigating complex situations with healthcare providers and insurance companies. 
• Respond to resident crises, providing immediate support and coordinating necessary interventions with medical staff or external agencies as needed. 

Care Coordination & Resource Navigation:

• Build and maintain relationships with local community organizations, healthcare providers, home care agencies and wellness professionals to access necessary resources and support for residents. 
• Assist residents in coordinating medical appointments, transportation, and follow-up care.
• Monitor and support transitions from hospital stays or rehabilitation back to independent living, ensuring continuity of care.
• Work collaboratively with wellness teams, fitness staff, and other departments to promote a culture of proactive health management.
• Identify and arrange appropriate community services, leveraging your knowledge of Medicare, Medi-Cal, and other programs. Monitor and evaluate the quality and timeliness of these services.

Education & Wellness Programs:

• Develop and facilitate educational workshops on health topics, aging well, and chronic disease management.
• Provide guidance on nutrition, mental health resources, and fitness programs tailored to older adults.
• Support residents in managing chronic conditions through education, monitoring, and connection to appropriate services.
• Provide education to residents and families regarding available services, community resources, and coping mechanisms. 
• Educate residents and their support networks about available resources. Provide crisis intervention, advocacy, and problem-solving support.

Communication & Documentation:

• Maintain accurate records of resident interactions while ensuring privacy and confidentiality.
• Provide updates to leadership on trends in resident healthcare needs and recommend program enhancements.
• Serve as a liaison between residents, families, and healthcare providers to ensure clear and effective communication.
• Maintain detailed resident records, including social assessments, care plans, communication with families, and referrals made. 

Qualifications & Experience

• Bachelor’s degree in Social Work, Gerontology, Nursing, Healthcare Administration, or a related field.
• Understanding of RCFE Title 22 regulations.
• Experience in senior living, healthcare navigation, case management, or patient advocacy (5 years preferred).
• Strong knowledge of Medicare, long-term care policies, and aging-related healthcare services.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to collaborate with residents, families, and interdisciplinary teams.

Preferred Skills

• Certification in Healthcare Navigation, Case Management, or Aging Services is a plus.
• Familiarity with electronic health records and resident management systems.
• Ability to facilitate group discussions and wellness programs.

 Core Competencies

• Resident-Centered Approach: Demonstrates empathy, compassion, and a commitment to enhancing the quality of life for residents.
• Ethical Conduct: Adheres to the highest ethical standards and aligns decisions with Enso Village’s mission and values.
• Collaboration: Builds positive relationships with residents, team members, and external partners to achieve common goals.
• Problem Solving: Employs creativity and evidence-based approaches to overcome challenges and meet residents' needs.
• Communication: Communicates effectively and professionally in verbal and written formats across various audiences.

Physical Requirements

• Ability to sit, stand, and work at a desk for extended periods of time.
• Ability to bend, stoop and kneel.
• Ability to lift, carry and push/pull up to 50 lbs.

As a responsible organization, Enso Village is committed to maintaining a secure, drug-free work environment. All candidates must undergo a background check and drug testing as part of the hiring process to ensure the well-being of our team and guests.

Compensation & Benefits:

Enso Village is committed to equal pay and transparency. The salary range for this position is $80,000-$88,000. Compensation is based on experience, education, skills, and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and well-being. Full-time team members are offered a comprehensive benefits package, including:

• Comprehensive Benefits: Medical, dental, and vision coverage available starting on your first day of employment.
• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
• Retirement Savings: 403(b) plan with a generous employer match to help you plan for the future.
• Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
• Healthy Meals: Subsidized organic, nutritious meals available daily.
• Professional Development: Opportunities for ongoing career growth and development within the organization.

We value applicants of all different backgrounds, experiences, and skill sets. If you think you could excel in this role (regardless of whether you meet all the qualifications), we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, pregnancy, military or veteran status, disability, age, genetic information, or other legally protected status. We are committed to working with and providing reasonable accommodation to job applicants who request accommodation.

Salary : $80,000 - $88,000